Tyasia McRay
Rochester,NY
Summary
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
9
9
years of professional experience
Work History
Health Home Care Manager II
Monroe Plan for Medical Care
Pittsford, NY
11.2022 - Current
- Successfully managed a caseload of 60 patients with complex mental health, medical, and social service needs while ensuring effective coordination and patient advocacy.
- Demonstrated strong crisis intervention and de-escalation skills but support patients through behavioral health emergencies, housing instability and high risk situations.
- Built collaborative relationships with healthcare providers, therapist, and community agencies to secure timely services and improved overall client outcomes.
- Completed Comprehensive assessments, maintained accurate documentation, and connected patients to essential benefits, treatment programs and community resources.
- Provided consistent support to patients with mental health needs by encouraging treatment engagement, promoting stability, and empowering clients to achieve personal wellness goals.
Direct Support Professional
Lifetime Assistance Inc
Rochester, NY
10.2019 - 12.2024
- Meticulously provided direct support and daily living assistance to individuals with behavioral health needs and developmental & Intellectual disabilities while promoting independence, stability and personal growth.
- Developed creative strategies to overcome challenges in daily activities, enhancing clients' quality of life and promoting personal growth including utilizing crisis interventions techniques to respond to behavioral health emergencies to ensure safety of staff and clients.
- Supported clients with medication reminders, coping skills, community integration, and daily routines to encourage overall wellness and consistency in care.
- Implemented innovative care strategies, significantly enhancing client independence and quality of life. Streamlined documentation processes, boosting team efficiency.
- Devised creative solutions to daily challenges, enhancing clients' engagement in activities. Introduced adaptive techniques, improving clients' communication skills.
Behavioral Health Home Care Manager
University of Rochester Medicine Mental Health & Wellness
Rochester, NY
02.2022 - 11.2022
- Streamlined care coordination processes, significantly reducing treatment delays and improving overall patient outcomes.
- Led interdisciplinary team meetings, fostering effective communication among healthcare professionals to enhance treatment efficacy.
- Delivered personalized patient support, focusing on emotional and mental well-being, which led to higher satisfaction scores.
- Orchestrated comprehensive care management for 40+ patient caseload balancing with serious mental health conditions including crisis intervention and patient advocacy with resource optimization to deliver superior healthcare outcomes.
- Analyzed complex cases, developing tailored treatment strategies that balanced patient needs with resource constraints, enhancing overall care quality.
Patient Care Assistant
University of Rochester Medicine Home Care
Webster, NY
11.2020 - 03.2022
- Recorded patient care details, aiding in effective treatment plans and improving patient outcomes.
- Supported patient mobility and hygiene, enhancing safety and comfort in daily routines.
- Maintained cleanliness in patient areas, promoting a sanitary environment for health improvement.
- Collaborated in case reviews to tailor services to patient needs, ensuring comprehensive care.
- Communicated patient symptoms to nurses, facilitating prompt and accurate medical interventions.
- Provided emotional support to patients and families, fostering a compassionate environment.
Customer Service Supervisor
The TJX Companies
Rochester, NY
03.2017 - 11.2020
- Trained and mentored 100+ new team members, enhancing productivity and customer service quality.
- Fostered cross-department collaboration to address complex customer issues, developing innovative solutions that enhanced overall service quality.
- Analyzed customer feedback trends, identifying key areas for improvement and implementing targeted strategies to address recurring issues.
- Cultivated a positive team environment, providing mentorship and support that boosted team morale and productivity.
- Responded to customer needs through competent customer service and prompt problem-solving.
Community Health Worker Intern
Health Professional Opportunity Program
Rochester, NY
03.2020 - 08.2020
- Assisted patients with community health issues, improving access to healthcare services.
- Guided over 100 patients in obtaining health insurance, ensuring comprehensive coverage.
- Developed health education reports, enhancing community health literacy.
- Liaised with health departments to streamline referrals to medical specialists.
- Referred patients to specialists, facilitating advanced treatment and better health outcomes.
- Conducted community outreach to educate residents on health resources and services.
Education
Master of Science - Healthcare Administration
Keuka College
Keuka, NY05-2027
Bachelor of Science - Healthcare Administration
The College At Brockport State University of New York
Brockport, NY12-2021
Associate of Science - Health Sciences
Monroe Community College
Rochester, NY05-2020
Skills
- HIPAA compliance
- Risk evaluation
- Behavioral management
- Crisis assessment
- Interpersonal relationships
- Care coordination
Timeline
Health Home Care Manager II
Monroe Plan for Medical Care
11.2022 - Current
Behavioral Health Home Care Manager
University of Rochester Medicine Mental Health & Wellness
02.2022 - 11.2022
Patient Care Assistant
University of Rochester Medicine Home Care
11.2020 - 03.2022
Community Health Worker Intern
Health Professional Opportunity Program
03.2020 - 08.2020
Direct Support Professional
Lifetime Assistance Inc
10.2019 - 12.2024
Customer Service Supervisor
The TJX Companies
03.2017 - 11.2020
Master of Science - Healthcare Administration
Keuka College
Bachelor of Science - Healthcare Administration
The College At Brockport State University of New York
Associate of Science - Health Sciences
Monroe Community College