Hi, I’m
Tyler Carpenter
Centennial
You may shoot me with your words,
You may cut me with your eyes,
You may kill me with your hatefulness,
But still, like air, I'll rise.
Maya Angelou
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
6
years of professional experience
4
Years of operational/general management
5
Years of office administration and clerical
Work History
Atomic Cowboy
Front of House Manager
Job overview
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Old Stage Riding Stables
Ranch Manager
2021.05 - 2022.02 (9 months)
Job overview
- Onsite Caretaker with a proven ability to run, manage and improve ranch operations by streamlining daily tasks and optimizing schedules
- A champion with the ranch for soliciting customer feedback, researching new and upcoming techniques, and connecting with industry experts to improve customer experience and enjoyment
- Developed a sustainable rider training program with continuous improvement checkpoints, gathering customer feedback and comment
- Enhanced riding schedules to further increase the ranch's bottom line by at least ten points after costs month over a month, allowing for further investment into improving the overall ranch operations.
Texas Roadhouse
Store Marketer
2020.03 - 2021.12 (1 year & 9 months)
Job overview
- Front-line customer experience master 'Wowing' each guest by anticipating a guest's need
- Recognizing and guiding first-time guests and serving guests responsibly, balancing enjoyment
- Known to keep a fast pace while exhibiting teamwork, excitement, and enthusiasm at all workload levels
- Branching out into the local community to provide fundraising opportunities in the surrounding school districts
- As well as meeting with smaller businesses to accommodate any promotional resources the restaurant can provide
- Using Social Media platforms, such as Facebook and personal E-mail, branding themed events, and driving community outreach to bring locally sourced merchandise and services together.
Texas Roadhouse
Training Server
2019.09 - 2021.12 (2 years & 3 months)
Job overview
- Model guest experience champion confidently, guiding guests and peers through memorable experiences
- Experienced at balancing workload and rapport with the guest to create a well-rounded experience
- Abiding by standards provided by the company to enhance and elevate a guest's experience while dining
- Use select terminology to upsell certain items without using a price point advantage selling scheme
- Demonstrating a family-positive showcase to oncoming staff members
- Enabling the 'Guests are People' attitude where being relatable and friendly means the most when interacting with a table.
Texas Roadhouse
Server
2019.12 - 2020.03 (3 months)
Job overview
- Greeted guests with a sense of being apart of the restaurant's family, Detailing and describing the menu to ensure quality (steak temperature and colors, aromatic seasonings), Safe cash and credit card handling
- Tabletop accuracy to the brand quality and quantity for a guest's needs
- Quality Assurance from the kitchen to the table with every ticket order
- Always checking in with the kitchen and bar staff to help out whenever needed (Drinks and food needing ran, stocking, filling personal beverages, maintaining the flow of service)
- Handling any guests' negative remarks and correcting them to sustain their loyalty.
Freddy's Steakburgers and Custard
Assistant Manager
2017.05 - 2018.06 (1 year & 1 month)
Job overview
- Having the stand-out personality to be in an open kitchen concept, requiring top knowledge of both kitchen safety and health standards, as well as being 100% guest focused while driving ticket times to be as quick as possible without sacrificing the quality of the food
- These concepts were at the forefront while managing a team of twenty-five to thirty employees and all back-of-house operations
- Creating a continuous 2-week schedule flexible yet fair for younger employees, devising a training schedule and program complete with online and interactive modules
- Cross-training members allows them opportunities to move forward within the company
- Inventory and ordering of products on a twice-weekly basis, using 'weather' predicaments and trends to offset costs and create profit margins
- Knowing when to start and differ from any unknown or irregular trends from past movements.
Sunglass Hut
Assistant Manager
2015.10 - 2016.05 (7 months)
Job overview
- High-end Class service to clients from the moment they enter the store to the completion of the sale
- Offered expertise in well-known brands such as Versace, Chanel, and Gucci
- Used key conversation-generating questions to prompt a personalized and luxurious experience tailored to the client's needs
- Branding and structuring clients' requirements into glasses fitting their needs, wants, and desires
- Expert and goto knowledge expert of every brand carried within the store
- Maintaining a staff to individual sales goals and exceeding store goals allowing a better variety of products, weekly scheduling, inventory maintenance, quality control, and profit margins
- Having insight into trending brands keeping clients engaged and repeat sales.
Education
Tunkhannock Area , Tunkhannock, PA
High School Diploma
06.2010
Skills
- Staff Management
- Hiring
- Workflow Planning
- Supply Chain Management
- Business Development
- Project Management
- Operations Oversight
- Sales expertise
- Team training and development
- Office Administration
- Data Entry
- Computer Skills
Websites
Pos Systems
- Aloha
- Touch Bistro
- Genesis
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balancePersonal development programsWork from home optionCareer advancementTimeline
Ranch Manager
Old Stage Riding Stables
2021.05 - 2022.02 (9 months)
Store Marketer
Texas Roadhouse
2020.03 - 2021.12 (1 year & 9 months)
Server
Texas Roadhouse
2019.12 - 2020.03 (3 months)
Training Server
Texas Roadhouse
2019.09 - 2021.12 (2 years & 3 months)
Assistant Manager
Freddy's Steakburgers and Custard
2017.05 - 2018.06 (1 year & 1 month)
Assistant Manager
Sunglass Hut
2015.10 - 2016.05 (7 months)
Front of House Manager
Atomic Cowboy
Tunkhannock Area
High School Diploma
Pos Systems
- Aloha
- Touch Bistro
- Genesis
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