TULANDA JESSE FUKA
Denver,CO
Summary
Dedicated and results-driven professional with over 10 years of experience across diverse industries. Proven expertise in project management, team leadership, and strategic planning. Adept at leveraging analytical skills and innovative thinking to drive process improvements and enhance operational efficiency. Strong communicator with a track record of building collaborative relationships and leading cross-functional teams to achieve organizational goals. Highly adaptable and committed to continuous learning, with a passion for delivering high-quality results in fast-paced environments. Proficient in budget management, data analysis, and risk assessment. Skilled in using advanced software tools and technologies to optimize workflow and productivity. Seeking to contribute professional skills and experience to a forward-thinking organization focused on growth and excellence.
Overview
12
12
years of professional experience
Work History
Highway Maintenance Technician
Roy Jorgensen
11.2023 - Current
- Improved road safety by conducting regular inspections and identifying potential hazards on highways.
- Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
- Inspected and repaired highways, including pothole filling and crack sealing.
- Installed and maintained traffic signs, guardrails, and barriers.
- Operated snowplows and salt spreaders and
- Applied de-icing materials and responded to winter emergencies.
- Operated backhoes, loaders, dump trucks, and sweepers.
- Adhered to safety guidelines and participated in training.
- Conducted safety inspections of sites and equipment.
- Operated basic highway maintenance and traffic equipment to sustain, repair and clean highways and right-of-ways.
CDL A OTR Driver
Shippers Preferred Express
02.2023 - 11.2023
- Transport various goods, chemicals, and equipment over long distances
- Improved fuel efficiency by monitoring driving habits and implementing best practices for long-haul trips.
- Reduced maintenance costs with thorough pre-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Hauling freight across country and across regions as far as 1500 miles
- Maintain detailed records of hours traveled, mileage covered, and rest periods
- Report any incidents encountered on road to dispatcher.
- Performing pre-trip and post-trip safety inspection on tractor and trailer
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
Bulk Merchandiser | Class-A CDL Driver
Crescent Crown Distributing
06.2021 - 02.2023
- Follow bulk cargo transportation laws, regulations, and guidelines as CDL Class-A Driver
- Reduced maintenance costs with thorough pre-trip and post-trip inspections and regular vehicle upkeep to minimize unexpected breakdowns.
- Deliver and rotate products and collect required payment
- Provided “best in class” customer service
- Established outstanding customer relationships in assigned market
- Completed proper paperwork for each account and reconciling at end of day
- Increased product visibility by strategically placing items on shelves and creating eye-catching displays.
- Boosted sales through consistent monitoring of inventory levels and timely restocking of high-demand products.
- Adherence to all Safety policies and procedures
- Developed and maintained solid interdepartmental relationships, through effective and consistent communication.
- Operated light trucks to deliver loads to as many as 6 stores daily
Customer Resolution Specialist
Carvana
02.2020 - 06.2021
- Aiding with vehicle purchase inquiries; selecting right vehicle, explaining financing terms
- Trouble-shooting issues, providing clarity and empathetic resolution
- Help resolving account issues; title and registration holds.
- Enhanced customer satisfaction by promptly addressing and resolving their concerns.
- Streamlined complaint resolution processes for improved efficiency and faster response times.
- Managed approximately 30-50 in coming calls daily
- Spearheaded initiatives aimed at improving overall customer experience, leading to higher retention rates.
Technical Customer Service Agent
Ring (Amazon)
10.2017 - 01.2020
- Engaging with customers to understand their questions and challenges
- Provide solutions for technical troubleshooting, billing, and product inquiries via inbound calls and email
- Communicating with customers while documenting conversations and exchanges into multiple systems
- Analyze, isolate, research, and explain step by step technical troubleshooting
- Providing solutions related to software or hardware
- Resolve unique hardwiring inquiries within various Ring products
- Operating ticket management systems
- Enhanced customer satisfaction by providing efficient and courteous service in timely manner.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
Line Cook
Hooters Restaurant
04.2017 - 09.2018
- Preparing Hooters food items in accordance with approved specifications
- Setting up, and breaking down of kitchen areas, storage areas, back dock area, dish area, prep area, line area
- Executing guests' orders in a quality and timely manner
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Running of bus tubes to the dish area, washing dishes, changing trash cans, and dumping trash
- Awareness and adherence to food safety procedures
Toll Enforcement Remedies
Faneuil
06.2016 - 03.2017
- Assisted in processing new accounts by taking information, assisting with account changes, and fulfilling requests
- Reviewed, updated, and/or corrected variance images through the ICRS
- Ensured equitable payment by all toll road drivers and guaranteed fairness
- Ensured due process for habitual violators and accountability for the agency
- Provided expanded opportunities for prior notice and payment
- Completed data entry and updated information for current accounts
- Improved efficiency in toll collection by implementing new cash handling procedures and customer service standards.
- Enhanced communication within the team by conducting regular meetings and providing clear directives for daily tasks.
Assistant Sales Manager
General Nutrition Center
02.2014 - 04.2016
- Demonstrated superior product knowledge in assisting customers
- Creating weekly work schedule for store location
- Placing weekly product orders for location
- Answering product-based questions using knowledge from GNC training, merchandising bulletins, and other approved info
- Selling merchandise and interacting with customers according to GNC standards
- Received, checked, and shelved merchandise; kept store clean and uncluttered
- Completed customer transactions using POS register system
- Performing register store open/close functions and bank deposits
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
Bartender/Server
Helga’s German Restaurant
08.2012 - 04.2015
- Preparing room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates
- Adhering to sanitation, safety, and alcohol beverage control policies
- Helping patrons select food and beverages by presenting menu; offering cocktails and appetizers
- Transmitting orders to and bar and kitchen by recording patrons' choices and identifying patrons' special dietary needs
- Keeping kitchen staff informed by noting timing of meal progression
- Prepare alcohol or non-alcohol beverages
- Interact with customers, take orders and serve snacks and drinks
- Mix ingredients to prepare cocktails.
Education
Bachelor of Science - Business Administration And Management
GCU
Phoenix, AZ06.2027
High School Diploma -
Jefferson High School Online
Aurora, CO08.2008
Skills
- Class-A CDL 53ft Trailer Reefer Side Loader
- Keyboarding 50WPM Data Analysis Skill
- Computer Proficient Data Entry and Filing
- Customer Service Skills Professional Judgement
- Highly Organized Strong Leadership Skills
- Strong Leadership Skills Team Orientated
- Works Well Under Pressure Motivated
- Strong Written and Verbal Communication Skills
Timeline
Highway Maintenance Technician
Roy Jorgensen
11.2023 - Current
CDL A OTR Driver
Shippers Preferred Express
02.2023 - 11.2023
Bulk Merchandiser | Class-A CDL Driver
Crescent Crown Distributing
06.2021 - 02.2023
Customer Resolution Specialist
Carvana
02.2020 - 06.2021
Technical Customer Service Agent
Ring (Amazon)
10.2017 - 01.2020
Line Cook
Hooters Restaurant
04.2017 - 09.2018
Toll Enforcement Remedies
Faneuil
06.2016 - 03.2017
Assistant Sales Manager
General Nutrition Center
02.2014 - 04.2016
Bartender/Server
Helga’s German Restaurant
08.2012 - 04.2015
Bachelor of Science - Business Administration And Management
GCU
High School Diploma -
Jefferson High School Online
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