Tuan Le
Colorado Springs,CO
Summary
Incredibly motivated and hardworking Marketing student with proven leadership experience and exceptional problem-solving abilities. Skilled in critical thinking, team management, and operational efficiency with a passion for applying technical skills to business challenges. Seeking a marketing/business internship to learn from and apply my experience towards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead - Kitchen
Pizzamore
05.2023 - Current
- Rapidly progressed from entry-level dishwasher to kitchen shift lead, showcasing exceptional capability and dedication
- Successfully managed multiple understaffed shifts during peak rushes, maintaining quality and efficiency
- Led kitchen operations during several top-earning days for the restaurant while understaffed, demonstrating strong crisis management
- Oversee daily kitchen operations including staff coordination, quality control, and inventory management
- Develop and implement training protocols for new kitchen staff members
Team Member
Cinemark Tinseltown
06.2023 - 08.2023
- Balanced multiple responsibilities across customer service, food preparation, and operational tasks
- Collaborated effectively with team members to optimize service delivery during high-volume periods
- Adapted quickly to changing priorities in a dynamic entertainment environment
Team Member
Chick-Fil-A
01.2020 - 01.2021
- Entrusted with training responsibilities for new employees within first month, highlighting exceptional learning ability
- Delivered outstanding customer service while maintaining efficiency during peak hours
- Demonstrated strong prioritization skills balancing work and academic commitments
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Sophomore - Business
UNIVERSITY OF COLORADO COLORADO SPRINGS (UCCS)
Colorado Springs, CO05-2027
Freshman -
UNIVERSITY OF COLORADO BOULDER
Boulder, CO01.2024
GAP YEAR -
01.2023
High School Diploma -
THE VANGUARD SCHOOL
Colorado Springs, CO01.2022
Skills
- Team coordination and supervision
- Crisis management and problem resolution
- Staff training and development
- Operational efficiency optimization
- Conflict resolution
- Team collaboration
- Customer service excellence
- Effective feedback reception
- Quick learning and implementation
- High-pressure performance
- Multi-task prioritization
- Stress management
- Software engineering fundamentals
- Staff supervision
- Sales proficiency
- Productivity monitoring
Skills And Capabilities
Team coordination and supervision, Crisis management and problem resolution, Staff training and development, Operational efficiency optimization, Conflict resolution, Team collaboration, Customer service excellence, Effective feedback reception, Quick learning and implementation, High-pressure performance, Multi-task prioritization, Stress management, Software engineering fundamentals
Certification
Introduction to Software Engineering from IBM
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Latin
Professional Working
Timeline
Team Member
Cinemark Tinseltown
06.2023 - 08.2023
Shift Lead - Kitchen
Pizzamore
05.2023 - Current
Team Member
Chick-Fil-A
01.2020 - 01.2021
Sophomore - Business
UNIVERSITY OF COLORADO COLORADO SPRINGS (UCCS)
Freshman -
UNIVERSITY OF COLORADO BOULDER
GAP YEAR -
High School Diploma -
THE VANGUARD SCHOOL
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