Trystin Cracium
Grand Junction,CO
Summary
Member-focused professional with extensive experience in customer-service, communication, and problem resolution across hospitality, retail, and team leadership roles. Proven ability to build trusting relationships, handle sensitive information with professionalism, and maintain accuracy in fast-paced environments. Committed to representing the Credit Union of Colorado with integrity, empathy, and exceptional service.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Bookcliff Country Club
Grand Junction, Colorado
02.2025 - Current
- Delivered high-level service to members, faculty, and private event groups ranging from 20-400+ people in a fast-paced country club environment
- Entrusted with member-facing responsibilities requiring professionalism, discretion, and attention to detail.
- Contributed to positive guest experiences during events, banquets, and peak service hours
Customer Service Team Leader
Bass Pro Shops/Cabelas
Grand Junction, Colorado
10.2024 - 01.2025
- Generated 50+ Cabela's Club Card Sign-Ups within a short tenure by proactively engaging customers and clearly communicating value
- Consistently met or exceeded daily customer engagement expectations in a high-traffic retail environment
- Built rapport quickly with customers to drive add-on services and loyalty program adoption
- Trusted to represent the brand at the point of sale while maintaining speed, accuracy, and customer satisfaction
Direct Sales Team Leader
Aptive Environmental
Orlando,, Florida
03.2017 - 09.2024
- Recruited, trained, and led a team generating $2,950,000+ in revenue, achieving the #1 sales record in the industry (April-September 2021)
- Produced $620,000+ in personal sales over 20 months, ranking top 20% nationwide
- Coached 25+ individuals in communication strategy, trust-building, and solution-based service.
- Managed contracts, client onboarding, and accurate documentation.
Server
Texas Roadhouse
Grand Junction, Colorado
10.2017 - 02.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Central High School
Grand Junction, CO05.2016
Skills
Member & Customer Service Excellence
Cash Handling & Transaction Accuracy
Communication (Verbal, Non-Verbal, Para-Verbal)
Conflict Resolution & De-escalation
Relationship Building & Trust Management
Team Collaboration & Leadership
Problem Solving Under Pressure
Professionalism & Confidentiality
Adaptability in High-Volume Environments
CRM, POS, & Digital Service Systems
Accomplishments
Sold 250+ customer accounts per summer, ranking in the top quartile nationally among sales representatives
High-Volume Account Producer
Consistently exceeded individual sales benchmarks across 4 summers in a competitive door-to-door environment
Timeline
Bartender Shift Manager
Bookcliff Country Club
02.2025 - Current
Customer Service Team Leader
Bass Pro Shops/Cabelas
10.2024 - 01.2025
Server
Texas Roadhouse
10.2017 - 02.2020
Direct Sales Team Leader
Aptive Environmental
03.2017 - 09.2024
High School Diploma -
Central High School