Troy Thibeault
Carbondale,CO
Summary
Experienced hospitality leader with over 20 years of experience in luxury resort operations, including leadership roles in rooms division management. Proven track record of inspiring high-performance teams and delivering exceptional guest experiences. Adept at financial oversight, cultural leadership, and elevating service standards. Committed to excellence for exceptional and unique guest experiences.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Concierge
The Little Nell Hotel
Aspen
1997.11 - 2016.07
- Provided personalized guest services and recommendations for dining and activities, and provided detailed information about the area.
- Established and sustained a network of vendors and service providers to meet guests' needs promptly.
- Built lasting relationships with a wide range of guests.
- I worked as a doorman supervisor and bell captain in previous years, with the goal of becoming a concierge.
- Achieved Les Clefs d'Or certification, demonstrating the highest standards of professionalism, discretion, and guest service.
Property Manager/Concierge
Aspen Valley Ranch
Woody Creek
2021.04 - Current
- Managed vendor relationships for procurement of services including repairs, renovations, and landscaping.
- Conducted regular property inspections to ensure adherence to safety regulations.
- Organized special events for hotel guests, enhancing guest experiences through cocktail receptions and sightseeing tours.
- Oversaw concierge, ensuring exceptional service delivery to all guests.
Head Concierge
Hotel Jerome
Aspen
2016.08 - 2019.04
- Coordinated the daily operations of the concierge desk.
- Conducted regular meetings with staff members to discuss performance goals and objectives.
- Provided outstanding customer service to hotel guests and visitors.
- Developed partnerships with local businesses to offer discounts or promotions for hotel guests.
- Monitored budgets for purchasing supplies and equipment necessary for concierge services.
- Collaborated with other departments to ensure smooth functioning of the concierge desk.
Restaurant Manager
Cache Cache
Aspen
2019.05 - 2021.04
- Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
- Inspected dining area for cleanliness and compliance with safety standards.
- Resolved customer complaints professionally to uphold positive guest relationships.
- Maintained detailed records of sales transactions and daily shift reports.
Education
Bachelor of Arts - Marketing Management
Roger Williams University
Bristol, RI1997-06
Skills
- Luxury Hotel Operations
- Rooms Division Leadership
- Guest Experience Excellence
- Financial Management
- Brand Standards
- Training & Development
- Cross-Departmental Collaboration
Certification
- Former member of Les Clefs d'Or concierge association.
Timeline
Property Manager/Concierge
Aspen Valley Ranch
2021.04 - Current
Restaurant Manager
Cache Cache
2019.05 - 2021.04
Head Concierge
Hotel Jerome
2016.08 - 2019.04
Concierge
The Little Nell Hotel
1997.11 - 2016.07
Bachelor of Arts - Marketing Management
Roger Williams University