Tristan Froio
Lakewood,CO
Summary
Dynamic leader with a proven track record at Monarch Casino, achieving a yearly gaming revenue of $10,000,000 and a quarterly growth of 8%. Expert in casino operations and adept at staff training and development. Excelled in cultivating VIP relationships and driving sales through strategic promotions and exceptional guest service. Skilled in negotiation and leveraging gaming regulations for operational excellence.
Engaging Executive Casino Host drives customer development and retention through planning and executing promotions and VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests. Leverages highly effective verbal, written, telemarketing and communication skills to promote excellent guest service.
Overview
5
5
years of professional experience
Work History
Executive Casino Host
Monarch Casino
10.2021 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Achieved gaming revenue of $10,000,000/yearly, increasing quarterly growth 8%, each quarter with 104% overall yearly growth by effectively reactivating, developing and maintaining customers.
Sales Associate
Aqua Spas
04.2020 - 10.2021
- Working with clients to provide personalized selection of spas and assuring customers left with a signed contract in hand
- Contract negotiating
- Run financing through 6 specific lenders
- Generating on line sales through Facebook/IM/ through generated ads
Education
Bachelor of Science - Business Management/Marketing
Metropolitan State University of Denver
Denver, CO01-2026
Skills
- Casino operations
- Staff training and development
- Gaming regulations
- Strong leadership
- Patron Management
- Outlook/Excel
Timeline
Executive Casino Host
Monarch Casino
10.2021 - Current
Sales Associate
Aqua Spas
04.2020 - 10.2021
Bachelor of Science - Business Management/Marketing
Metropolitan State University of Denver
Similar Profiles
JOSE F. CABRAL FELIXJOSE F. CABRAL FELIX
Food Server at Monarch CasinoFood Server at Monarch Casino
Sidney FrankSidney Frank
Dual Rate Table Games Dealer at Monarch Casino Resort SpaDual Rate Table Games Dealer at Monarch Casino Resort Spa
Alicia TorrezAlicia Torrez
Office Manager Food and Beverage at Monarch Casino Black HawkOffice Manager Food and Beverage at Monarch Casino Black Hawk