Open To Work
Trish Shuck
Highlands Ranch
Work Preference
Summary
Results-driven Loan/Lending Operations Management professional with 25+ years of experience in consumer lending, indirect auto finance, leasing operations, dealership F&I, and credit union lending programs. Proven expertise in regulatory compliance, risk mitigation, and process optimization with a consistent track record of improving efficiency, strengthening operational controls, and delivering high-quality customer outcomes. Demonstrated success leading high-performing teams of up to 30 employees, optimizing loan processing workflows, and driving measurable business growth.
Expert in end-to-end loan lifecycle management including origination, documentation, funding, quality control, underwriting support, and customer service operations. Recognized for building scalable processes, developing talent, and leading cross-functional partnerships with lenders, credit unions, and dealership networks.
Extensive experience working across major automotive brands including Audi, Buick, Chevrolet, Chrysler, Dodge/Ram, Ford, GMC, Honda, Indian Motorcycle, Jeep, Kia,Mazda, Nissan, Subaru, Toyota, Vengeance, Volkswagen, and Volvo, supporting both franchise dealership environments and high-volume retail finance operations.
Overview
25
25
years of professional experience
Work History
Loan Operations Manager
ILending Direct
Englewood, CO
02.2026 - Current
- Lead and develop a team of 20 Loan Coordinator Assistants, Customer Service Representatives, and Loan Processors, driving performance, training, and accountability.
- Manage end-to-end loan processing pipeline ensuring timely completion, compliance, and operational efficiency.
- Oversee loan documentation, imaging, onboarding, exception tracking, and post-closing review processes.
- Coordinate with lenders, underwriting, and internal teams to resolve issues and ensure seamless loan flow.
- Monitor production metrics, turnaround times, and workflow efficiency to meet organizational goals.
- Maintain and improve quality control systems ensuring accuracy, compliance, and audit readiness.
- Implement process improvements that enhance productivity, reduce errors, and improve customer satisfaction.
- Ensure accurate loan documentation filing, retention, and system integrity.
- Managed loan processing operations, ensuring compliance with company policies and regulatory requirements.
- Coordinated communication between departments to streamline loan approval workflows and enhance efficiency.
Regional Sales Manager
Credit Union Leasing of America
San Diego, CA
11.2024 - 02.2026
- Drove territory growth by onboarding new dealerships and expanding existing credit union partnerships across assigned markets.
- Served as the primary liaison between CULA, 180+dealerships across Colorado and Wyoming,as well as credit union partners to ensure seamless leasing program integration, execution, and expansion.
- Recommended process enhancements and new strategies to improve lease origination growth and overall program performance.
- Managed detailed dealer account activities including call reports, visit logs, weekly work plans, and performance tracking.
- Developed and executed monthly dealer visit schedules and quarterly territory analysis reports to drive strategic growth planning.
- Partnered with marketing teams to distribute point-of-sale materials and promotional content across regional dealership networks.
- Monitored market conditions and analyzed competitive data, including geographic targeting, dealer penetration, and marketing effectiveness.
- Resolved lender and dealer issues through thorough investigation, funding review, and compliance-based decisioning.
- Conducted onboarding, launch training, and ongoing dealership training sessions on indirect leasing programs, guidelines, and best practices.
- Delivered presentations and training to dealership partners at all organizational levels to increase adoption and leasing volume.
- Analyzed money factors, dealer participation terms, and lending guidelines to ensure market competitiveness and program alignment.
- Represented CULA at major industry events including NADA and regional credit union conferences.
- Collaborated on rate guideline development and dealer participation program enhancements to support profitability and growth.
- Served as onboarding and training lead for new CU/CUSO representatives, ensuring consistent process adoption.
- Troubleshot system and operational issues while identifying and implementing long-term process improvements.
- Executed strategic sales initiatives to expand market presence within assigned territories.
- Developed and maintained relationships with regional credit unions to drive leasing product adoption.
Senior Operations Supervisor Leasing
Origence Lending
Greenwood Village, CO
04.2022 - 11.2024
- Led remote operations team of 30 supporting SLA performance, accuracy, and revenue goals.
- Developed onboarding, training programs, and SOPs across leasing operations.
- Managed audits, revenue tracking, and operational reporting.
- Resolved escalated issues and implemented process improvements.
- Supported credit union partner onboarding within L360 and CU Direct systems.
Sales/Internet/Automotive Finance Manager
Omera Gmc//VW
Thornton, CO
06.2020 - 04.2022
- Managed team of 30 sales associates and optimized performance metrics.
- Structured lease and finance deals and improved lender approval rates.
- Executed retention and loyalty campaigns to increase renewals.
- Led training, onboarding, and market analysis initiatives.
Finance Manager
AutoNation
Littleton, CO
10.2017 - 06.2020
- Structured and processed retail and commercial finance and lease transactions.
- Managed F&I product sales including service contracts and GAP insurance.
- Ensured compliance, funding accuracy, and documentation integrity.
- Developed comprehensive financial reports to support strategic decision-making and enhance operational efficiency.
- Implemented budgeting processes, ensuring alignment with corporate financial goals and accurate forecasting.
- Managed over 50 calls per day
Education
High School Diploma -
Arvada West
Arvada, CO06-1993
Skills
- Leadership and supervision of 30 employees
- Strong decision-making
- Consumer & Indirect Lending
- Loan Documentation & Funding
- Dealer & Lender Relations
- Training & Development
- KPI & Performance Management
- Credit Union Compliance & SOP Development
- Remote Team Management & Staff Training
- Title Processing & Contract Funding
- Customer Onboarding & Relationship Management
CRM & Desking Tools: DealerTrack, RouteOne, CDK, CUDL, CUDC, Salesforce, Phoenix,VinSolutions, Tekion, PBS, Automate, Reynolds,E-original,L360/ArcOs,ERA/Ignite,CUDirect,L360,mGauge,Microsoft Office Suite (Excel, PowerPoint, Word),SQL Database Reporting & Analysis,Market & Program Analytics,KPI,Tableau
Timeline
Loan Operations Manager
ILending Direct
02.2026 - Current
Regional Sales Manager
Credit Union Leasing of America
11.2024 - 02.2026
Senior Operations Supervisor Leasing
Origence Lending
04.2022 - 11.2024
Sales/Internet/Automotive Finance Manager
Omera Gmc//VW
06.2020 - 04.2022
Finance Manager
AutoNation
10.2017 - 06.2020
High School Diploma -
Arvada West