Trisa Perez
Commerce City
Summary
Dynamic professional with a proven track record at Kroger, excelling in problem resolution and staff management. Recognized for enhancing customer satisfaction and maintaining compliance with health and safety regulations. Skilled in inventory control and training teams to achieve operational excellence, ensuring high-quality service and product standards.
Overview
22
22
years of professional experience
Work History
Murrays Cheese Clerk
Kroger
04.2025 - Current
- Monitored food temperatures for proper holding procedures.
- Reviewed and processed daily orders on time for customers.
- Labeled and wrapped to prepare products for sale.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Refilled displays and dispensers with variety of recipe cards, product coupons and information on complimentary foods.
- Labeled and inventoried department merchandise.
- Stayed current with present, seasonal and special promotions.
- Adhered to food safety regulations and guidelines.
- Inspected appearance of cheese to maintain freshness.
Customer Service Representative
Xfinity
01.2022 - 04.2022
- Consistently ranked in top 3 for customer service and satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Assistant Deli Manager
Kroger
11.2020 - 11.2021
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Online Grocery Associate
Kroger
02.2020 - 11.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Shift Manager
SUBWAY®Restaurants
02.2016 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Painting Apprentice
AP Custom Painting
03.2003 - 08.2015
- Taped off areas to prevent overspray and other accidents.
- Selected appropriate type of paint and other materials for specific surfaces.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Primed and sealed surfaces to best support paint coats.
- Utilized brushes and rollers to create various textures.
- Conducted final work check to assess quality and make corrections if necessary.
- Repaired drywall and plaster prior to painting.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Followed safety procedures and properly used protective gear while painting.
Education
Associate of Applied Science - Early Elementary Education
Aurora Community College
Aurora, CO05-2028
Skills
- Problem resolution
- Health and safety regulations
- Staff management
Timeline
Murrays Cheese Clerk
Kroger
04.2025 - Current
Customer Service Representative
Xfinity
01.2022 - 04.2022
Assistant Deli Manager
Kroger
11.2020 - 11.2021
Online Grocery Associate
Kroger
02.2020 - 11.2020
Shift Manager
SUBWAY®Restaurants
02.2016 - 11.2019
Painting Apprentice
AP Custom Painting
03.2003 - 08.2015
Associate of Applied Science - Early Elementary Education
Aurora Community College
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