Trinity Troughton
Colorado Springs,CO
Summary
An enthusiastic professional with extensive customer service experience, excelling in employee supervision and accurate money handling. Proven ability to enhance team performance and ensure safety standards, fostering a positive environment that addresses customer needs effectively. Committed to problem-solving and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Assistant Site Manager
Take 5 Carwash
2021.03 - Current
- Oversee day-to-day operations including opening and closing procedures
- Comply with safe operating practices
- Money handling/deposit procedures
- Addressing and and all customer needs
- Training new hires
- Coaching existing crew members
Cashier
Carlie's Convenience
2019.06 - 2019.12
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Accurately followed all lottery procedures
- Counted money in cash drawers at beginning and end of shifts
Phone Interviewer
Luce Research
2019.02 - 2019.05
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
- Documented records of call information.
Housewares Associate
Walmart
2018.09 - 2018.12
- Consistently maintained a well-stocked deprartment
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Restaurant Hostess
Paninos
2018.04 - 2018.08
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
Crew Member
Dunkin' Donuts
2017.11 - 2018.02
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
Hostess/Table Busser
Mountain Shadows Restaurant
2017.03 - 2017.09
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took initial drink orders and relayed information to wait or bar staff.
- Seated patrons based on guest preferences and seating availability.
Produce Clerk
King Soopers
2015.06 - 2017.02
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Crew Member
McDonald's
2012.04 - 2013.07
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
GED -
Community Prep
Colorado Springs, CO2015-05
Skills
- Extensive customer service experience
- Accurate money handling skills
- Excellent awareness of safety standard/expectations
- Problem-solving
- Employee supervision
Timeline
Assistant Site Manager
Take 5 Carwash
2021.03 - Current
Cashier
Carlie's Convenience
2019.06 - 2019.12
Phone Interviewer
Luce Research
2019.02 - 2019.05
Housewares Associate
Walmart
2018.09 - 2018.12
Restaurant Hostess
Paninos
2018.04 - 2018.08
Crew Member
Dunkin' Donuts
2017.11 - 2018.02
Hostess/Table Busser
Mountain Shadows Restaurant
2017.03 - 2017.09
Produce Clerk
King Soopers
2015.06 - 2017.02
Crew Member
McDonald's
2012.04 - 2013.07
GED -
Community Prep