Tri M Phan
Aurora
Summary
Motivated and hardworking individual with a background in law enforcement, eager to serve the community and learn from every experience. Although I am new to the field, I am passionate about community policing and committed to understanding and addressing the needs of residents. Bilingual in Vietnamese, I hope to help bridge communication gaps and build trust within diverse communities. I approach each day with a desire to learn and improve, striving to make a positive impact in the lives of those I serve.
Overview
9
9
years of professional experience
Work History
Police Officer
Aurora Police Department
07.2024 - 10.2024
- Participated in an field training program under the FTO officers, gaining hands-on experience in various aspects of law enforcement.
- Conducted routine patrols and responded to emergency calls, effectively enforcing laws and maintaining public safety.
- Made arrests for various offenses, proper handling of suspects.
- Assisted in the booking process at the jail, ensuring accurate completion of paperwork and adherence to protocols for the detention of individuals.
- Collected evidence, interviewed witnesses, and documented incidents.
- Assisted in investigations, gathering evidence, interviewing witnesses, and completing incident reports with accuracy and attention to detail.
- Conducted searches of individuals, vehicles and premises.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
Police Officer Recruit
Aurora Police Department
01.2024 - 07.2024
- Completed extensive training in law enforcement protocols, including criminal law, traffic control, emergency response, and community policing.
- Participated in physical fitness training to enhance readiness for police duties.
- Engaged in hands-on training scenarios, developing skills in conflict resolution, crisis intervention, and investigation techniques.
- Leaned best practices in community engagement and public safety.
- Successfully obtained POST (Peace Officer Standards and Training) certification, demonstrating proficiency in core law enforcement competencies.
Nail Technician and Store Assistant Manager
CJ Nails
03.2023 - 10.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Designed creative nail art designs and patterns.
Over the Road Truck Driver
Triangle Trucking Llc
07.2022 - 01.2023
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Contacted customers to report delayed delivery times.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Dropped and hooked trailers and changed configuration of equipment.
Over the Road Truck Driver
LK Transport
01.2022 - 07.2022
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Operated with safety and skill to avoid accidents and delays.
Server
Pappadeaux's Seafood Kitchen
04.2021 - 12.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
Kitchen Manager and FOH Manager
Juicy Crab Willowbrook
10.2020 - 03.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Checked and tested foods to verify quality and temperature.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Resolved guests complaints while maintaining positive customer environment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Bartender and Server
Crab Station LLC
01.2020 - 04.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
MLOA
Loan Factory LLC
01.2020 - 06.2020
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Communicated with customers daily to request information and complete paperwork.
- Consistently ensured loan compliance with mortgage lending laws and regulations.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Office Coordinator and Dispatcher
TN Cooler LLC
08.2019 - 01.2020
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Assisted with project planning by estimating labor, materials and schedule demands.
Receptionist
QT Nails Salon
03.2016 - 01.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- cleaning the store and organize things where it belongs
Education
No Degree - Police Academy
Aurora Police Academy
25950 E Quincy Ave, Aurora, CO 8001607.2024
Associate of Arts - Business Administration And Management
The Lone Star College System
Houston, TX01.2020
High School Diploma -
St. Francis De Sales
Columbus OH05.2016
Skills
Communication
- Conflict de-escalation
- Community Engagement
- Problem-Solving Skills
- Class A Commercial Driver's License
- Organization and efficiency
- Management
- Customer service
- Bilingual (Vietnamese)
- Time Management
Timeline
Police Officer
Aurora Police Department
07.2024 - 10.2024
Police Officer Recruit
Aurora Police Department
01.2024 - 07.2024
Nail Technician and Store Assistant Manager
CJ Nails
03.2023 - 10.2023
Over the Road Truck Driver
Triangle Trucking Llc
07.2022 - 01.2023
Over the Road Truck Driver
LK Transport
01.2022 - 07.2022
Server
Pappadeaux's Seafood Kitchen
04.2021 - 12.2021
Kitchen Manager and FOH Manager
Juicy Crab Willowbrook
10.2020 - 03.2021
Bartender and Server
Crab Station LLC
01.2020 - 04.2021
MLOA
Loan Factory LLC
01.2020 - 06.2020
Office Coordinator and Dispatcher
TN Cooler LLC
08.2019 - 01.2020
Receptionist
QT Nails Salon
03.2016 - 01.2017
No Degree - Police Academy
Aurora Police Academy
Associate of Arts - Business Administration And Management
The Lone Star College System
High School Diploma -
St. Francis De Sales
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