Trevor Gregg
Colorado Springs
Summary
Experienced, motivated, and hardworking customer service professional seeking a long-term opportunity as a hard working employee, where I can further my talents and grow within your company. Dedicated, responsible, and adaptable in a fast-paced work environment, with the ability to quickly learn new skills and follow company's policies and procedures from memory.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Coffee and Tea Zone
01.2025 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Tech
Rocky Mountain Cycle Plaza
07.2024 - 09.2024
- Maintained cleanliness of show rooms, storage areas, and offices by following the company's health and safety protocols.
- Organized and tracked inventory of over a hundred units of ATVs and motorcycles.
- Operated vehicles according to company's regulations and policies, utilizing fork lifts or carefully driving the units to each of their respective locations.
- Cooperated and collaborated with multiple departments and team members, leveraging multiple channels of communication and balancing the priorities of each team.
Barista
Coffee Shack Brew and Q
11.2022 - 07.2024
- Expertly crafted and served a diverse menu of beverages (including espresso-based drinks, coffees, smoothies, and teas) and food items, consistently following and maintaining company recipes from memory to ensure quality and consistency.
- Delivered exceptional customer service and effectively resolved disputes to ensure customer satisfaction and retention by building positive rapport and utilizing strong communication skills.
- Securely opened and closed cafe; closely following register opening and closing processes, balancing register, handling cash, and securing the premises.
- Processed cash and card payments through the point-of-sales (POS) system and maintained a balanced cash drawer throughout the shift.
Intern
Encore Electric
05.2023 - 07.2023
- Learned the basics of electrician services and acquired hands-on experience in bending/connecting conduits and ground electrical work.
- Integrated into the company by supporting lead electricians, while closely observing their work and mastering essential techniques and skills.
Team Member
Raising Cane's
01.2022 - 01.2023
- Assisted in the preparation of food and cooking responsibilities, serving as many as a hundred customers per shift, balancing both the demands of restaurant lounge and drive-through.
- Operated point-of-sale (POS) system to accurately process customer orders, document transactions, and secure payments while ensuring a smooth and efficient checkout experience.
Cook
Culver's
06.2021 - 11.2021
- Developed the basic culinary skills and the ability to remain calm and collected despite the fast-paced and demanding working environment due to the consistent flow of customers.
- Cleaned and organized all dishes, glassware, flatware, pots, and pans in a high-pressure environment, prioritizing each of my actions to effectively collaborate with a team of up to ten team members, and accomplish a common goal of delivering the customers' food to them in a timely manner.
Education
High School Diploma -
Peyton High School
05.2023
Skills
- Dining room maintenance
- Display case merchandising
- Espresso machine operation
- Opening and closing duties
- Physical stamina
- Coffee machinery
- Cash register operation
Certification
Forklift Certified | September 2024
Timeline
Barista
Coffee and Tea Zone
01.2025 - Current
Tech
Rocky Mountain Cycle Plaza
07.2024 - 09.2024
Intern
Encore Electric
05.2023 - 07.2023
Barista
Coffee Shack Brew and Q
11.2022 - 07.2024
Team Member
Raising Cane's
01.2022 - 01.2023
Cook
Culver's
06.2021 - 11.2021
High School Diploma -
Peyton High School