Treaven Welch
Vail
Summary
Results-driven professional with extensive experience in customer service, sales, and relationship management. Skilled at enhancing customer satisfaction, exceeding sales targets, and delivering tailored solutions in dynamic environments. Proven ability to foster long-lasting relationships and drive business growth.
Overview
15
15
years of professional experience
Work History
Maintenance Tech/Guest Services
MANOR VAIL LODGE
12.2023 - Current
- Acted as the first point of contact for guests, addressing maintenance concerns and other needs promptly, ensuring a high level of guest satisfaction
- Built strong relationships with guests, leading to increased repeat visits and positive feedback
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Leasing Professional
AMLI RESIDENTIAL
11.2021 - 04.2023
- Recognized as a top performer, achieving the Two Million Dollar Club status in 11 months through exceptional service and relationship-building with prospective residents
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Various Roles
VAIL RESORTS
10.2009 - 01.2021
- Participated in ongoing professional development workshops focused on improvisation, communication, and acting skills to continually enhance performance quality.
- Maintained accurate records of character interactions and provided detailed debriefs to trainers post-exercise, assisting in participant evaluation.
- Achieved consistent sales targets by implementing innovative strategies to drive sales growth.
Sales Representative
SPRING MOBILE (AT&T)
03.2018 - 08.2019
- Engaged with customers through personalized consultations, recommending the best mobile plans and products tailored to their needs
- Achieved a 98% customer satisfaction rating by addressing inquiries and complaints with professionalism, empathy, and effective solutions
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
KUNI LEXUS
05.2015 - 08.2016
- Delivered outstanding customer service by identifying client needs and recommending personalized vehicle solutions, ensuring a seamless purchasing experience
- Developed long-term relationships with clients, leading to a 30% increase in referrals and customer retention
- Consistently surpassed monthly sales targets by an average of 15%, earning recognition as a top performer in the sales team
Education
Associate Degree - Electrical Engineering/Renewables
Ecotech Institute of Renewable Technologies
01.2015
Skills
- Customer service excellence
- Sales and negotiation
- Relationship building and trust development
- Conflict resolution and problem-solving
- Time management and organizational skills
- Client relationship building
Timeline
Maintenance Tech/Guest Services
MANOR VAIL LODGE
12.2023 - Current
Leasing Professional
AMLI RESIDENTIAL
11.2021 - 04.2023
Sales Representative
SPRING MOBILE (AT&T)
03.2018 - 08.2019
Sales Representative
KUNI LEXUS
05.2015 - 08.2016
Various Roles
VAIL RESORTS
10.2009 - 01.2021
Associate Degree - Electrical Engineering/Renewables
Ecotech Institute of Renewable Technologies
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