Offering strong foundation in customer service and teamwork, ready to learn and grow in a new role. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.
Overview
11
11
years of professional experience
Work History
Lead Installer
First String Heating
10.2021 - Current
Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
Seasonal Associate
Hobby Lobby
10.2020 - 01.2021
Answer customers' questions about merchandise and advise customers on merchandise selection
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Receive, open, unpack and issue sales floor merchandise
Clean display cases, shelves, and aisles
Team Lead
Caterpillar Inc. DDC
10.2016 - 03.2020
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
Collaborate with workers and managers to solve work-related problems
Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance
Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution
Assess training needs of staff and arrange for or provide appropriate instruction
Apprentice Mason
Cherry Masonry
06.2014 - 10.2016
Remove excess mortar with trowels and hand tools, and finish mortar joints with jointing tools, for a sealed, uniform appearance
Break or cut bricks, tiles, or blocks to size, using trowel edge, hammer, or power saw
Mix specified amounts of sand, clay, dirt, or mortar powder with water to form refractory mixtures
Clean working surface to remove scale, dust, soot, or chips of brick and mortar, using broom, wire brush, or scraper
Remove burned or damaged brick or mortar, using sledgehammer, crowbar, chipping gun, or chisel