Travis Gingrich
Denver
Summary
Dynamic professional with extensive experience in asset protection and customer service at Mercurial Security Solutions. Demonstrates proven expertise in CCTV monitoring and incident reporting, enhancing customer satisfaction through exceptional interpersonal skills. Committed to safety compliance and securing environments via proactive surveillance and access control measures. Seeks to leverage skills in a challenging role to further strengthen organizational security initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Asset Protection Officer
Mercurial Security Solutions
Thornton
01.2025 - Current
- Monitored CCTV systems to ensure safety and security of premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Customer Service Advisor
Big Brand Tire
Denver
06.2024 - 01.2025
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assistant Manager
Pep Boys
Lakewood
08.2023 - 06.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Automotive Collision Repair
Southeast Community College
Milford, NE06-1997
Skills
- CCTV monitoring
- Safety compliance
- Incident reporting
- Customer service
- Surveillance techniques
- Premises surveillance
- Entrance monitoring
- Access control procedures
Certification
- Handgun Certification January 2025
- Taser Certification February
Timeline
Asset Protection Officer
Mercurial Security Solutions
01.2025 - Current
Customer Service Advisor
Big Brand Tire
06.2024 - 01.2025
Assistant Manager
Pep Boys
08.2023 - 06.2024
Associate of Applied Science - Automotive Collision Repair
Southeast Community College
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