Tram Kramer
Denver
Summary
Product Manager at CGI Federal with expertise in product strategy and agile methodologies. Skilled in stakeholder engagement and user story development, leading cross-functional teams to deliver high-quality solutions. Achievements include enhancing project transparency and aligning product vision with strategic goals, resulting in significant improvements in project outcomes.
Overview
2025
2025
years of professional experience
Work History
Product Manager
CGI Federal
Denver
06.2023 - 11.2024
- Defined product vision and strategy for beneficiary database re-architecture AWS migration with CMS and vendor teams.
- Aligned project goals through collaboration with stakeholders to ensure clarity.
- Mapped timelines for feature releases during project planning sessions.
- Developed and prioritized product roadmaps based on vision and timelines.
- Facilitated agile ceremonies with CMS Product Owner to maintain team alignment.
- Provided regular progress updates to senior leadership, enhancing transparency.
- Coordinated testing processes to verify quality and usability of new product features.
- Managed product demonstrations and benchmarks for performance evaluation.
Strata Subject Matter Expert (SME)
USAA
12.2021 - 07.2022
- Performing work to support the upgrade from Strata 4 to 5.2 for the Home Equity (HE) and Home Equity Line of Credit (HELOC) strategies including: 1) providing support to USAA during requirements gathering sessions, 2) translating business requirement into analytic/decision strategy designs, 3) developing strategies, and 4) performing unit testing via Strata Simulation.
- Providing Strata SME support to CGI team including strategy integration between Strata and CACS.
- Providing Strata SME support to USAA including the ITQA Test Team, EDW Team, and USAA Product Owners.
- Assisting the team lead and project manager with managing scope, providing change request (CR) LOE estimates, and managing CRs associated with Strata.
- Managing upward identifying project risks and additional business/project opportunities for CGI.
Senior Strata SME
JP Morgan Chase (JPMC)
05.2020 - 07.2020
- Analyzing JPMC’s SAS analytical score models and associated business requirements documents and translating contents into Strata designs that included: complex risk score models, adverse action logic that required complex de-duping logic of internal risk models, accurate weighting of individual model attributes that contribute final risk score.
- Reviewing final designs with JPMC’s data modeling and Strata Product groups and delivering designs to the CGI project lead to manage the development and testing execution for the eventual deployment to production.
- Due to the lead’s lack of knowledge and experience with risk models and the project team’s limited knowledge and functional experience with Strata, I managed the initial development work, trained, and guided the team members assigning teams of two to collaborate as a learning process, and mentored the project lead to ensure that the team could deploy the models to production with a high level of client satisfaction after I rolled off the project.
Strata SME
USAA
08.2018 - 12.2019
- Responsible for developing Functional Designs and configuration for the USAA Letter Process.
- Participating in Joint Application Development (JAD) sessions and reviewing requirements for gaps/completeness, clarities/ambiguities, regulatory compliance/non-compliance.
- Organizing and conducting peer review sessions and engaging with project leads to validate business designs/solutions to ensure alignment with cross-functional designs.
- Developing test scripts and data requirements, staging test data, performing tests, validating and documenting results.
- Supporting the client with potential defects research during all testing stages and through post-implementation and production support.
Senior Strata SME
JP Morgan Chase (JPMC)
10.2017 - 10.2018
- Analyzing JPMC’s SAS analytical score models and associated business requirements documents and translating contents into Strata designs that included: complex risk score models, adverse action logic that required complex de-duping logic of internal risk models against external credit bureau logic, accurate weighting of individual model attributes that contribute to the calculation of the final risk score.
- Executing the Strata design (development) and performing detailed unit testing.
- Supporting JPMC’s Strata risk group, decision science team, and IT team throughout integration testing, user acceptance testing, and post-implementation/production support.
- Provided Strata training, knowledge transfer, and on-going support for other projects owned by JPMC’s Strata risk team members.
Strata/Strategy Decision SME
M&T Bank
03.2017 - 09.2018
- Providing Strata and CACS Subject Matter Expertise to both the CGI CACS team and client and CGI teams, especially how to best leverage the functionality of both applications to develop an end-to-end cohesive collection solution.
- Providing collection/business strategy SME support to ensure that the solution and strategy architecture leveraged best-practices for both Strata and CACS.
- Based on my SME knowledge and experience, made recommendations to expand the Strata scope from basic business decisioning for collection to leverage the application for managing 3rd party placement, Statute of Limitation, and Bankruptcy CII strategies.
Strata/Strategy Decision SME
Bank of Montreal (BMO)
09.2016 - 10.2016
- Analyzing current processes and policies to identify opportunities to automate and standardize credit originations policies for increase expediency and efficiency and reduce probability of disparate treatment.
- Supporting BMO SOW by deliver Auto-Decision recommendations across Mortgage, Home Equity, and Card products, leading sessions with BMO business and IT groups to gather high-level requirements from these product groups.
- Identifying additional services that CGI could provide post assessment to assist BMO in a go-forward mode: Strata / Gateway / 3rd party connectivity as well as consulting services to support Strata integration and implementation project.
Strata/auto-decision SME
AT&T Wireless Mexico
12.2015 - 09.2016
- Providing Strata functional SME support in an advisory role, per the SOW, to AT&T Mexico (new acquisition by AT&T Wireless US) and US Credit project team.
- Providing onsite Strata/automated decisioning training to AT&T business and IT personnel in Mexico City.
- Supervising client’s business strategy entries via the Strata GUI and made recommendations to maximize processing efficiency and/or minimize strategy/business maintenance.
Functional Lead
USAA
12.2015 - 06.2016
- Leading functional reviews with USAA during Strata and CACS requirements working sessions to: Capture and document current processes and procedures, strategies, and operational challenges.
- Clarifying all unclear and/or ambiguous information to form a strong outline for the frame assessment deliverable for all functional components.
- Supporting technical reviews based on information captured during client working sessions.
Business Analyst (Strata/Decisioning SME)
Alliance Data
02.2008 - 03.2008
- Initiated effort to obtain high-level company information to learn Alliance Data's business and drafted the Executive Briefing for the Step C Review.
- Only CGI representative to contact the client/consultant during the first 30 days after receipt of the RFP engaging in a Q and A dialogue to gain additional client information for CGI to provide a quality and competitive response.
- Assisted with drafting of RFP responses on time and in an organized, well-presented document for submission, which not only provided all the requested information as meeting Alliance's requirements, but also 'sold' CGI and the proposed solution (Strata) to Alliance.
Strata and risk strategy SME
DIRECTV
08.2007 - 01.2008
- Interacting with the CGI implementation project team to facilitate the implementation of DIRECTV’s functional requirements in Strata, which included responding to questions related to DIRECTV's functional requirements, reviewing proposed designs, and recommending approaches to implement designs.
- Presenting formal Strata training class to the DIRECTV client team, which enabled DIRECTV take over the maintenance and updates of the Strata business strategies and the Integration and User Acceptance test effort and successfully became self-sufficient with the Strata application.
- Mentoring CGI junior resources to grow resource pool of Strata and risk resources in order support growing resource needs.
Strata and risk strategy decisioning SME
Iowa Department of Revenue
01.2007 - 03.2007
- Provided Strata subject matter expert oversight of initial score model designs, based on predictive models produced by third-party modelers.
- Reviewed Strata OLAP reporting strategy & design and made recommendations for refinement to the final design.
- Performed quality assessments of both Strata score model configuration and proposed CACS workflow changes to ensure an integrated solution that employed risk and operational best-practices while fully leveraging application functionality of both Strata and CACS.
Strata and risk strategy decisioning SME
Discover
11.2006 - 03.2007
- Developing a plan for backfilling a Discover Strata resource going on leave, and due to the lack of CGI Strata resources, the plan leveraged this Discover request as an opportunity to train/develop a new Strata resource, which Discover accepted.
- Analyzing Discover's current challenges with existing Strata strategy setup and staff shortage and developed and proposed new strategy definition in Strata to reduce business users' dependencies on IT but also provided a path for Strata upgrade requiring minimal rework, which Discover also accepted.
- Providing Strata hands-on training for a CGI employee who was new to Strata within the context of Discover's origination system preventing discontinuity in service and support to Discover.
Strata and risk analytics SME
American General Finance
07.2005 - 01.2007
- As the team lead initially and then project manager (06//2006 – 01/2007), I was responsible for: Managing the daily work of the CGI onsite team and remote resource to ensure work and deliverable were on time and on budget.
- Managing client relationship including tracking status of client-responsible tasks and project issues, risks, and associated mitigation plans, collaborating with the client manager to ensure timely response to address/resolve issues and risks.
- Managing project timeline and ensured on-time and high-quality deliverables that resulted in high level of client satisfaction.
Strata and collection SME
AT&T Wireless and Cingular
02.2005 - 06.2005
- Guiding the client through design which had to merge AT&T Wireless and Cingular business strategies, policies, and workflows including risk policies and score models while ensuring that designs would align with AT&T’s long-term business objective after merged strategies were deployed to production.
Product Owner / Systems Engineer
CGI Group
- Collaborated with cross-functional teams to define the product/solutions vision and roadmap.
- Collaborated with cross-functional teams to gather user requirements, and prioritized requirements from stakeholders.
- Developed user stories and acceptance criteria for clear development guidance.
- Facilitated agile ceremonies to ensure team alignment and progress.
- Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
- Reviewed and refined user stories to enhance clarity and completeness.
- Coordinated with development teams to ensure timely feature delivery.
- Developed user stories, acceptance criteria, and mockups for new features.
- Provided expert guidance on complex financial processes and operations.
- Reviewed regulatory requirements and internal policies to ensure compliance in financial operations.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision throughout the project lifecycle.
- Coordinated release planning activities, including feature sets and launch dates.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Provided guidance on best practices in Agile software development processes.
- Provided training and support for users as needed throughout the product lifecycle.
- Maintained knowledge base of current industry trends and emerging technologies.
- Facilitated, performed, and supported QA testing of new features prior to their release into the production environment.
- Monitored performance metrics post-release to evaluate success of new features or products.
- Advised on technical solutions that align with product objectives.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Collaborated with development teams to ensure successful delivery of products.
- Managed pre-production and production product deployments.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
- Mentored junior product owners and team members in product management best practices and principles.
- Worked closely with human resources to support employee management and organizational planning.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Performed QA testing of new features prior to their release into production environment.
- Ensured compliance with regulatory standards related to the product portfolio.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Collaborated with cross-functional teams to ensure product features are delivered on time and meet quality standards.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Leveraged expertise and expanded personnel skill sets by mentoring team both individually and in groups.
- Designed and implemented system architecture for client projects.
- Developed technical documentation for system processes and configurations.
- Lead and assisted in troubleshooting and resolving system issues promptly.
- Provided support during software installation and configuration phases.
- Conducted system testing to ensure optimal performance and reliability.
- Trained junior engineers on best practices and system functionalities.
- Maintained current knowledge of industry trends and technologies.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Implemented security measures to protect data from unauthorized access or modification.
- Analyzed customer requirements and translated them into functional specifications.
- Finished projects on time and within budget.
- Prepared estimates and budgets.
- Formulated plans using detailed drawings.
- Determined design criteria or specifications.
- Analyzed design or requirement information for equipment or systems.
- Designed data analytic strategy experiments.
Project Manager
CGI
- Developed and maintained project plans outlining goals, timelines, resource allocation, and budgets.
- Conducted an assessment, identified risks associated with each project, and developed strategies for mitigating those risks.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Managed effective stakeholder communications to ensure aligned project goals are met on time and within budget.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Collaborated with functional and technical team leaders to align projects with strategic initiatives.
- Facilitated regular status meetings with cross-functional teams to track progress and address challenges.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Determined project staffing needs and led resource management.
- Led meetings with internal team members, consultants and contractors.
- Created team objectives and roles with specific goals outlined for each individual.
- Built and established strong partnerships with teams, vendors and contractors.
- Implemented process improvements to enhance project delivery and quality standards.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Team Lead
CGI
- Led team meetings to discuss project updates and address challenges.
- Coordinated daily tasks to ensure workflow efficiency among team members.
- Mentored junior staff on best practices and company policies and provided additional support during peak periods of workloads.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Implemented process improvements to enhance team productivity and collaboration for onsite, remote, and hybrid teams.
- Monitored project timelines to ensure adherence to schedules and deadlines.
- Defined and managed work to be performed by the team associated timelines to meet TX OAG’s business requirements and short and long-term product visions.
- Resolved conflicts within the team by fostering open dialogue and understanding.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained and mentored new and junior staff in relevant processes and procedures.
- Responsible for guiding TX OAG through project methodology in the areas of requirements definition, product roadmap, and short and long-term target timelines (first IT project for TX OAG team).
- Managed (upward) CGI management identifying and presenting project risks and associated mitigation and backup plans.
- Worked aggressively to bring attention to the project manager and three engagement managers the contractual system deployment date, in jeopardy due to the two-month delay of the project start date, but which required TX Congressional approval to change.
- In addition, I identified a business opportunity for CGI to provide organizational change management services, that was not a part of this digital transformation project, but was critical for the project to be successful from the client’s perspective.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Proactively identified opportunities for process improvements, implementing changes when required.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Fostered a positive work environment and working relationships with staff and management.
Business Development Support Analyst
CGI Group
- Performing work to support the upgrade from Strata 4 to 5.2 for the Consumer Loan strategies including: 1) reviewing business requirements for both clarity and compliance, 2) translating business requirement into analytic/decision strategy designs, 3) developing strategies, and 4) performing unit testing via Strata Simulation.
- Providing Strata SME support to CGI team including strategy integration between Strata and CACS.
- Providing Strata SME support to USAA including the ITQA Test Team, EDW Team, and USAA Product Owners.
- Assisting the team lead and project manager with managing scope, providing change request (CR) LOE estimates, and managing CRs associated with Strata.
- Managing upward identifying project risks and additional business/project opportunities for CGI.
Education
MBA -
Daniels College of Business – University of Denver
Denver, CO05.2017
Bachelor of Science - Chemical Engineering (Emphasis: Bioengineering/Biotechnology)
College of Engineering – University of Colorado
Boulder, CO05.1997
Skills
- Product strategy and project management
- Agile methodologies and risk management
- Stakeholder engagement and requirements gathering
- User story development and quality assurance
- Cross-functional collaboration
Personal Information
Title: Insert title here (For Director and above)
Languages
- English
- Vietnamese
Experience Years
27
Industry Experience
- Information Technology
- Finance/Financial Services
- Telecommunications
- State Government
- Federal Government (Medicare)
Timeline
Product Manager
CGI Federal
06.2023 - 11.2024
Strata Subject Matter Expert (SME)
USAA
12.2021 - 07.2022
Senior Strata SME
JP Morgan Chase (JPMC)
05.2020 - 07.2020
Strata SME
USAA
08.2018 - 12.2019
Senior Strata SME
JP Morgan Chase (JPMC)
10.2017 - 10.2018
Strata/Strategy Decision SME
M&T Bank
03.2017 - 09.2018
Strata/Strategy Decision SME
Bank of Montreal (BMO)
09.2016 - 10.2016
Strata/auto-decision SME
AT&T Wireless Mexico
12.2015 - 09.2016
Functional Lead
USAA
12.2015 - 06.2016
Business Analyst (Strata/Decisioning SME)
Alliance Data
02.2008 - 03.2008
Strata and risk strategy SME
DIRECTV
08.2007 - 01.2008
Strata and risk strategy decisioning SME
Iowa Department of Revenue
01.2007 - 03.2007
Strata and risk strategy decisioning SME
Discover
11.2006 - 03.2007
Strata and risk analytics SME
American General Finance
07.2005 - 01.2007
Strata and collection SME
AT&T Wireless and Cingular
02.2005 - 06.2005
Product Owner / Systems Engineer
CGI Group
Project Manager
CGI
Team Lead
CGI
Business Development Support Analyst
CGI Group
MBA -
Daniels College of Business – University of Denver
Bachelor of Science - Chemical Engineering (Emphasis: Bioengineering/Biotechnology)
College of Engineering – University of Colorado
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