Tracy Lynn Mozley
Pueblo West,CO
Summary
Results-driven Benefits Administrator with a proven track record in benefits program management and compliance. Skilled in enrollment procedures and payroll support, dedicated to enhancing employee engagement and program effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefits Administrator
Pueblo County Government
11.2023 - Current
- Represents the organization as the primary contact and effectively collaborates with management and senior partners to coordinate complex initiatives across multiple organizational levels, demonstrating strong influence and leadership skills.
- Develops and administers benefits programs, ensuring compliance with local regulations and internal policies to meet the needs of employees and the organization.
- Analyzes complex data and situations, applying critical thinking to explore multiple solutions and exercises sound judgment in choosing methods aligned with organizational policies and goals.
- Plans, manages, and facilitates the annual open enrollment process by maintaining the online benefits system, compiling plan documents, and creating clear communication materials for employees.
- Serves as the liaison between insurance carriers, benefits consultants, and other benefit specialists regarding renewals and claims processes and procedures to ensure continuity of services; works with the providers to monitor any Federal and/or State changes to laws and/or regulations that may affect the Pueblo County benefits programs or the employees.
- Led training sessions for staff on benefits policies and system navigation. Developed communication materials to educate employees about benefit options and updates.
- Participates in drafting the Request for Proposal (RFP) for all benefit programs, including Medical, Vision, Dental, Health Savings Account, Flexible Spending Account, COBRA, Benefits Consultant, and other health benefit services, ensuring competitive vendor selection. Works with the County Attorney's office and vendors on contracts, renewals and/or extensions.
- Responsible for billing, auditing, and verifying benefits-related data, including reconciling payroll reports, monthly vendor billings, calculating and entering employee benefits contributions, auditing benefits enrollment accuracy, and resolving any issues related to costs.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- System Administrator for the online benefits platform, ensuring the accuracy of plans and deductions, serving as the primary Subject Matter Expert, and collaborating with internal and external teams to resolve platform issues promptly.
- Provide direct, first-level supervision of employees and operations; coordinate staff training; review work; participate in recruitment; and approve time off, while ensuring accurate timesheet processing and performance evaluations.
Benefits Coordinator
Pueblo County Government
02.2019 - 11.2023
- Managed and tracked the Pueblo County benefits program for active employees and retirees, including Medical, Dental, Vision, IRS Section 125 Cafeteria Plan, COBRA administration, and benefit elections for mid-year and open enrollment, while ensuring compliance with relevant policies and regulations.
- Researched market trends and coordinated regular reviews of insurance claims to develop benefit plans that minimized rate increases while ensuring comprehensive coverage for employees and retirees.
- Participated actively in both in-person and virtual benefit orientations for onboarding and offboarding employees, developed comprehensive benefit materials, and contributed to the creation of engaging online presentations for newly hired staff.
- Processed billing, audited and verified benefits-related data, reconciled payroll reports and vendor billings, calculated employee contributions, audited enrollment accuracy, monitored plan enrollments, and resolved vendor issues as needed.
- Participated in drafting the Request for Proposal (RFP) for all benefit programs, including Medical, Vision, Dental, Health Savings Account, Flexible Spending Account, COBRA, Benefits Consultant, and other health benefit services, ensuring competitive vendor selection.
Interim Benefits Administrator
Pueblo County Government
10.2018 - 01.2019
Wellness & Safety Coordinator
Pueblo County Government
09.2016 - 09.2018
- Provide direct, first-level supervision of employees and operations; coordinate staff training; review work; participate in recruitment; and approve time off, while ensuring accurate timesheet processing and performance evaluations.
- Completed Worker's Compensation investigations and claims efficiently, ensuring all documentation was accurately collected, insurance carriers were notified promptly, and employees were supported throughout their return-to-work process with improved communication protocols.
- Facilitated communication between management and employees regarding safety concerns and initiatives.
- Ensured full compliance with FMLA processes by timely managing leave requests, reviewing medical and military certifications for accuracy, and facilitating a smooth return-to-work transition for employees.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
Office Support IV
Pueblo County Government
11.2015 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Responded to unemployment benefit requests from the Department of Labor, assisted the HR Director and County Attorney with necessary data for appeals, and monitored costs while distributing quarterly unemployment statements.
- Oversaw budget tracking and procurement processes to maximize cost efficiency and optimize resource allocation within office operations. Managed both Accounts Payable and Accounts Receivable for department needs.
- Scheduled, organized, and presented the monthly 1.5-day New Hire Orientation to ensure new employees were well integrated and informed about company policies and culture.
- Coordinated the employee separation process, including conducting exit interviews and collaborating with Benefits and Retirement Administrators to ensure smooth transitions for outgoing employees.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Arts - Music Education
Westfield State College
Westfield, MA05-2005
Bachelor of Arts - Musical Theatre
Westfield State College
Westfield, MA05-2005
Skills
- Effective communication
- Benefits administration expertise
- Enrollment procedures
- Engagement activities
- Project management capabilities
- Benefits program management
- Plan administration
- Payroll support
Accomplishments
- Spearheaded the Transition from a manual paper-driven tracking and enrollment process to a modern, user-friendly online enrollment platform (2017)
- Panelist for the Rocky Mountain Government User Group (RMGUG) for Workday users during 2 breakout sessions taking place during a quarterly meeting (May, 2026)
- Transitioned Medical and Dependent Care FSA management to a 3rd party vendor and out of an employer managed systems to create better HIPAA adherence.
- Transitioned COBRA to a 3rd party vendor and out of an employer managed system to ensure timely and more cost effective measures.
- Created an RFP schedule for Benefit programs to keep in compliance with the Pueblo County Procurement Policy.
- Worked as the Subject Matter Expert (SME) during implementation with Workday. (2022 - 2024)
- Collaborated with Strada in the development of workflows and processes for Health Benefit Management and reporting systems.
- Helped with the development of an online ticketing system to ensure timely and effective assistance to employees with questions or issues they may be facing.
- Moved Pueblo County from a fully-insured plan to a self-funded plan which in turn ensures Pueblo County only pays for claims that were made which saves the plan money.
- Current Project: Adding approximately 27 retirees/dependents into Workday for Medical and Dental election management from a homegrown system (Progress and Excel Spreadsheets) and result in better reporting and billing management.
- Current Project: Adding approximately 750 retirees into Workday for Life Insurance management into Workday for Medical and Dental election management from a homegrown system (Progress and Excel Spreadsheets) and result in better billing management and Life Insurance payouts to surviving Beneficiaries.
- Current Project: Spearheading 2 current Request for Proposals that are in progress. One for Dental with 6 prospective vendors and one for FSA, HSA & COBRA with 7 prospective vendors.
Certification
- MicroHR: Employee Benefits
- MicroHR: Risk Management
- MicroHR: Organizational Leadership
Timeline
Benefits Administrator
Pueblo County Government
11.2023 - Current
Benefits Coordinator
Pueblo County Government
02.2019 - 11.2023
Interim Benefits Administrator
Pueblo County Government
10.2018 - 01.2019
Wellness & Safety Coordinator
Pueblo County Government
09.2016 - 09.2018
Office Support IV
Pueblo County Government
11.2015 - 09.2016
Bachelor of Arts - Music Education
Westfield State College
Bachelor of Arts - Musical Theatre
Westfield State College