Tracy Young
Arvada,CO
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Chase Bank. Excelled in motivational leadership and workflow schedules, driving team success and aligning with core values for significant performance improvements. Skilled in fostering professional relationships and streamlining business operations, significantly boosting productivity and customer loyalty.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and multitasker.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Associate Operations
Chase Bank
10.2010 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted Branch Manager with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Molded team and embraced change to adapt within dynamic market.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Assisted Branch offices with business development and customer service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Performed wide-ranging administrative, financial and service-related functions.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed MyCP scheduler and recommended adjustments based on demand.
- Produced accurate documentation and organized resources to smoothly execute changes.
- Enhanced operational success through efficient records coordination, supply management and document processing.
- Assisted in proper processing of booking appointments, encompassing multiple representatives.
- Monitored progress of variety of projects to resolve issues that arose
- Maintained and prioritized to-do-list and followed up to complete tasks on-time
- Collaborated with peers and other business areas to leverage best practices
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated staff performance and provided coaching to address inefficiencies
- Educated staff on organizational mission and goals to help employees achieve success
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Education
High School Diploma -
Hotchkiss High School
Hotchkiss, CO05.1994
Skills
- POS Transactions
- Customer Interaction
- Workflow Schedules
- Customer Inquiries
- Professional Relationships
- Loss Prevention Goals Monitoring
- Retail Effectiveness
- Business Operations
- Motivational Leadership
- Compliance Requirements
- Operational Efficiency
- Store Operations
- Audit preparation
- Staff Training
- Employee Supervision
- Report Writing
- Calendar Management
- Multitasking Abilities
Certification
Fighting Modern Slavery and Human Trafficking-ACAMS
Timeline
Lead Associate Operations
Chase Bank
10.2010 - Current
High School Diploma -
Hotchkiss High School
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