Tracy Villano
Buena Vista
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers/POS and arranging merchandise. Maintain a high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
BV Middle/High School
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Bicycle Mechanic/Sales
BV E-Bikes
05.2023 - Current
- Performed regular maintenance checks on rental fleet to ensure optimal performance and safety standards.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines
- Assembled new bicycles upon arrival at the shop.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
Retail Sales Associate
Fleet Feet Sports
03.2020 - 03.2023
- Built customer loyalty and retention by delivering personalized customer solutions to a variety of problems and situations.
- Recommended gear and products that the customer will use to enhance their running, athletic, and lifestyle experience.
- Provided meaningful knowledge to customers about products, vendors, and community happenings.
- Acted as part time floor manager
- Managed efficient cash register operations, in addition to opening and closing of the store.
Middle School Teacher
DoDDs Europe
05.2012 - 05.2018
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Used educational software to upload student grades and absence data into district computer systems.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
Bicycle Sales/Mechanic
Arkansas Cycling And Fitness
06.2010 - 06.2012
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Cleaned and lubricated bicycle parts.
- Aligned wheels and installed and adjusted brakes and brake pads.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
- Helped customers select bicycles to fit body size and intended bicycle uses.
Middle School Teacher
Jacksonville Charter School
05.2010 - 05.2012
Middle School Teacher
American Community School
05.2008 - 05.2010
Triathlon Sales Associate/Bicycle Mechanic
Dragon Sports
06.2006 - 06.2008
Middle School Teacher
Liza Jackson Prep School
05.2006 - 05.2008
Officer US Air Force
USAF
05.1998 - 11.2004
Education
Master of Arts - Instructional Technology
Kaplan University
Davenport, IA08.2006
Teaching Credential - Social Studies
Chapman University
Orange, CA08.2005
Bachelor of Science - Humanities
US Air Force Academy
Colorado Springs, CO05.1998
Skills
- Friendly Customer Service and Sales
- Teamwork and Collaboration
- Retail Store Operations
- Fast learner of Products knowledge
- Product Recommendations and persuasive selling
- POS/Register experience
- Self starter
- Excellent Written and Verbal Communication
Timeline
Substitute Teacher
BV Middle/High School
08.2023 - Current
Bicycle Mechanic/Sales
BV E-Bikes
05.2023 - Current
Retail Sales Associate
Fleet Feet Sports
03.2020 - 03.2023
Middle School Teacher
DoDDs Europe
05.2012 - 05.2018
Bicycle Sales/Mechanic
Arkansas Cycling And Fitness
06.2010 - 06.2012
Middle School Teacher
Jacksonville Charter School
05.2010 - 05.2012
Middle School Teacher
American Community School
05.2008 - 05.2010
Triathlon Sales Associate/Bicycle Mechanic
Dragon Sports
06.2006 - 06.2008
Middle School Teacher
Liza Jackson Prep School
05.2006 - 05.2008
Officer US Air Force
USAF
05.1998 - 11.2004
Master of Arts - Instructional Technology
Kaplan University
Teaching Credential - Social Studies
Chapman University
Bachelor of Science - Humanities
US Air Force Academy
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