TRACY TAYLOR
Colorado Springs,CO
Summary
Reliable Rater Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering over eight years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills. Managed risk upon multiple lines to protect assets, property, and equipment valued over $4M while meeting the expectations of senior leadership. Possesses extensive knowledge in Inventory Control and Operating Budgets. Team-oriented Rater Veterans Service Representative with expertise in Veterans benefits Administration and rating claims on a daily basis. Dedicated analysis and well-developed skills in VBMS and VBMS-R. Sharp and passionate with urgency to complete projects on time. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career supported by specialized technical military training and the pursuit of a Masters Degree in Criminal Justice. Serve as team Subject Matter Export (SME) for (NRT Admin Decisions) Character of Discharge (COD) determinations. Assist other team members in preparing NRT Admin Decisions COD determinations for higher level review and approval. Ability to interpret and apply disability rating guidelines, regulations and procedures to determine eligibility criteria, disability ratings and compensation and pension entitlements. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the supervisory position. Ready to help and motivate the team (s) to achieve all goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Rater Veterans Service Representative
Veterans Benefits Administration
2022.03 - Current
- Developed strong analytical skills by evaluating content according to established criteria and metrics.
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
- Contributed in development of new training materials, resulting in higher quality onboarding for new raters.
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Improved overall team performance by providing constructive feedback to peers during calibration sessions.
- Assisted in streamlining processes by suggesting improvements based on personal experience and observation.
- Cultivated positive working relationships with colleagues, fostering an environment conducive to open communication and collaboration.
- Enhanced rating accuracy by consistently reviewing and updating guidelines and resources.
- Maintained high level of productivity by efficiently managing time and prioritizing tasks.
- Exceeded productivity targets while maintaining attention to detail and focus on quality outcomes.
- Participated actively in team meetings, sharing insights that contributed towards better decision-making processes among raters and managers alike.
- Displayed initiative by seeking out additional resources to enhance understanding of complex topics when necessary.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Utilizes VBMS to compose correspondence letters to explain current status of applications and request additional documentation.
- Educated community groups about veteran benefits, resources and services available through VA to increase awareness of program offerings.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Assisted in training new Rater Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
Veterans Service Representative
Veterans Benefits Administration
2017.01 - 2022.03
- Review claims cases to assure all issues have been addressed, applied and interprets VA laws, including veterans' case laws, existing statutes complex regulations and procedures, precedent rulings and state law in adjudication process.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Provided mentorship, guidance and training to teammates, trainees and peers across Veterans Service Center.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate Awards and Notification letter.
- Interprets regulations, apply laws and procedures in order do assist with making decisions.
- Utilizes ICARE and DTA on every claim being processed.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Composes legal documents, letters, interoffice correspondence, administrative decision and statistical reports.
- Learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and effectively.
- Demonstrates respect, motivation and dedication to assist in whatever is needed.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
Warehouse Operations Specialist
UNITED STATES ARMY
2009.01 - 2016.09
- Developed, applied, and continuously improved logistics plans that influenced the maintenance, inventory, and supply of products while managing 6 personnel.
- Collected, arranged and input information into database system.
- Increased the quality and accuracy of performance, cost and parts data through improved maintenance management while accountable for over $4M of inventory required to provide maintenance support of combat operations
- Directed the maintenance and inventory control office for 6 years while providing training and supervision of 6 personnel.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Advised and collaborated with senior leadership on warehouse inventory operations; maintained and updated inventory system upon arrival and departure of supplies.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Monitored supply chain and managed logistics functions for company and Division level.
Education
Bachelor of Science - Criminal Justice
Central Texas College
Killeen, TX08.2018
Associate of Applied Science - Criminal Justice
National American University - Rapid City
Colorado City, CO08.2017
Associate of Applied Science - Criminal Justice
Central Texas College
Killeen, TX10.2010
Skills
- TECHNICAL SKILLS
- Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10
- Dependable and Responsible
- Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook), Adobe, Standard Army
- Decision Making
- Excellent Communication
- Training and Development
- Time Management
- Reliability
- Problem-solving abilities
- Multitasking
- Adaptability and Flexibility
- Multitasking Abilities
- Assertiveness
- Technical aptitude
Additional Information
- NOTABLE AWARDS / HONORS
- Army Commendation Medal (3rd Award)
- Army Good Conduct Medal (2nd Award)
- National Defense Service Medal Afghanistan Campaign Medal (2nd Award)
- Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Medal (2nd Award)
- NATO Medal Certificate Of Achievement (4th Award)
- Certification of Appreciation Drivers Badge Marksmanship Badge.
- On the Spot Awards (x2)
Certification
PTSD
Veterans Benefits Administration
VSR training call center
Veteran Service Representative
Rater veterans Service Representative
Safety
Character Of Discharge Determinations
Training
TMS Training
Mentor
Timeline
Rater Veterans Service Representative
Veterans Benefits Administration
2022.03 - Current
Veterans Service Representative
Veterans Benefits Administration
2017.01 - 2022.03
Warehouse Operations Specialist
UNITED STATES ARMY
2009.01 - 2016.09
Bachelor of Science - Criminal Justice
Central Texas College
Associate of Applied Science - Criminal Justice
National American University - Rapid City
Associate of Applied Science - Criminal Justice
Central Texas College
PTSD
Veterans Benefits Administration
VSR training call center
Veteran Service Representative
Rater veterans Service Representative
Safety
Character Of Discharge Determinations
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