Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tracy Brasby

Colorado Springs

Summary

Motivational leader and organizational problem-solver with supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Office Manager

Pikes Peak Towers
Colorado Springs
04.2023 - Current
  • Managed office operations to ensure efficient workflow and organization.
  • Coordinated schedules and meetings for staff and executive leadership.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored rent payments due from clients, and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed files and records to obtain information and respond to requests.
  • Created spreadsheets in Excel and Word to track data, such as rent from ACH, and checks.
  • Enter data into Yardi for maintenance work orders, rent and venders.

Sales Associate

AAA Uniforms
Colorado Springs
06.2021 - 04.2023
  • Assisted customers in selecting uniforms based on specific needs and preferences.
  • Maintained inventory levels and organized stock for efficient retrieval.
  • Processed transactions accurately using point-of-sale systems.
  • Managed returns and exchanges while adhering to store policies.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Trained new team members in cash register operation, stock procedures, and customer services.

DSNP Navigator

United Healthcare
Colorado Springs
08.2020 - 03.2021
  • Coordinated patient navigation through complex healthcare systems and services.
  • Assisted patients with scheduling appointments and understanding insurance coverage.
  • Maintained up-to-date knowledge of healthcare policies and community resources.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.

Cashier

Sprouts Farmer Market
Colorado Springs
05.2017 - 08.2020
  • Processed customer transactions efficiently at the checkout counter.
  • Assisted in training new cashiers on register operations and procedures.
  • Handled cash, credit, and gift card transactions accurately and securely.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Education

High School Diploma -

Coronado
Colorado Springs, CO
05-1996

Skills

  • Office administration
  • Calendar management
  • Document organization
  • Data entry
  • Inventory management
  • Customer relationship management
  • Problem solving
  • Workforce management
  • Staff training
  • Payroll and budgeting

Affiliations

  • Outside of work i spend most of my time with my kids. Love light hiking and exploring.
  • I think of myself as artistic. I am better at creating and drawing then i am at spelling.

Timeline

Office Manager

Pikes Peak Towers
04.2023 - Current

Sales Associate

AAA Uniforms
06.2021 - 04.2023

DSNP Navigator

United Healthcare
08.2020 - 03.2021

Cashier

Sprouts Farmer Market
05.2017 - 08.2020

High School Diploma -

Coronado

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Tracy Brasby