Traci Klobetanz
Lake Elsinore,CA
Summary
Motivated and knowledgeable individual with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving.
Overview
25
25
years of professional experience
Work History
Automotive Service Advisor
Temecula Valley Buick GMC
Temecula, CA
11.2019 - 02.2020
- Company Overview: Formerly Paradise Buick - Temecula
- I used excellent customer service to perform the duties of my position
- I wrote, updated and closed multiple repair orders each day
- I dealt with parts department and technicians as a team to achieve the most reliable customer care
- I also performed the duties of my previous position by managing the used car advisor position
- I wrote, and closed used car orders, as well as fulfilling due bill, and managing internal and external vendors
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history
- Formerly Paradise Buick - Temecula
Automotive Service Advisor
Paradise Buick GMC
Temecula, CA
03.2018 - 11.2019
- I performed vehicle inspections, provided estimates, and sold repairs and service to best fit customers needs allowing me to excel in customer satisfaction, and sales
- I also performed the duties of my previous position as internal service advisor
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks
Manager/Small Business Owner
P & T Service
Murrieta, CA
01.1995 - 08.2017
- I managed all office needs, including banking, parts as well as office supply orders
- I wrote, sold, and closed customer service orders
- I managed all banking, as well as parts and office supply
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Education
High School Diploma -
Dana Hills High School
Dana Point, CA06.1988
Skills
- Estimating costs
- Documentation
- Warranty processing
- Follow-up skills
- Service writing
- Labor estimation
- Vehicle assessment
- Client rapport
- Complaint resolution
- Bill preparation
- Maintenance and repairs
Timeline
Automotive Service Advisor
Temecula Valley Buick GMC
11.2019 - 02.2020
Automotive Service Advisor
Paradise Buick GMC
03.2018 - 11.2019
Manager/Small Business Owner
P & T Service
01.1995 - 08.2017
High School Diploma -
Dana Hills High School