Toyin Ojowa
Commerce City
Summary
Dedicated and reliable professional with extensive experience in patient care, correctional safety, and customer service. Skilled in conflict de-escalation, crisis response, and delivering high-quality support in fast-paced environments. Known for strong communication, attention to detail, and the ability to build trust with clients, residents, and customers while ensuring safety, compliance, and exceptional service.
Overview
20
20
years of professional experience
Work History
Private Chauffuer
Self-Employed
06.2017 - Current
- Provided reliable, confidential, and punctual transportation to high-profile or high-net-worth individuals
- Maintained a clean, luxurious vehicle environment suitable for executive clients
- Coordinated flexible, on-demand driving schedules including early mornings, late nights, and multi-stop routes
- Demonstrated exceptional navigation skills and knowledge of city routes, traffic patterns, and VIP expectations
- Occasionally operated as a rideshare driver (e.g User) to supplement income and maintain road readiness
Direct Staff
Residential Care Services
01.2010 - 04.2017
- Serves as a case researcher/reviewer for benefit complaints/inquiries received from members of congress, State legislators, the Mayor, State and Federal Government agencies, which are made on the client’s behalf, to the Denver Department of Human Services.
- Provides professional and high-quality patient care in stressful, rapidly changing environment, while addressing patient health needs.
- Responsible for grooming and upkeep of patients.
- Assists individuals with their daily living, provides safety, and comfort. Dispenses and monitors patient medications.
- Transports patient carefully by wheelchair or stretcher for appointments or treatments.
- Ensures residents' care standards are maintained and that the rights of each resident are respected. Establishes rapport and sense of trust with residents.
Correction Officer
Rite of Passage
07.2008 - 06.2010
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Authored incident reports for management on violations and discrepancies.
- Routinely counted inmates and in response to potential security breaches.
Cashier and Customer Service Representative
Fly J
01.2006 - 12.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Sams Club
01.2006 - 12.2008
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
No Degree -
Community College of Aurora
Aurora, Colorado, COHigh School Diploma -
Adison High School
Denver, CO01-2011
Skills
- Patient Care & Support
- Conflict De-escalation
- Customer Service Excellence
- Cash Handling & Register Balancing
- Compliance with Policies & Procedures
- Communication & Interpersonal Skills
- Crisis Response
- Inventory & Stock Management
- Time Management
Timeline
Private Chauffuer
Self-Employed
06.2017 - Current
Direct Staff
Residential Care Services
01.2010 - 04.2017
Correction Officer
Rite of Passage
07.2008 - 06.2010
Cashier and Customer Service Representative
Fly J
01.2006 - 12.2008
Customer Service Representative
Sams Club
01.2006 - 12.2008
No Degree -
Community College of Aurora
High School Diploma -
Adison High School