Tori Lynn Eyestone
IHOP
PUEBLO
3
years of professional experience
Driven professional with a focus on exceptional customer service, efficient time management, and effective communication. Known for optimizing guest experiences and enhancing team collaboration in fast-paced environments.
Work History
Host/Expo Runner
10 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere. Answer phones.
- Managed waitlists efficiently, optimizing table turnover and guest flow.
- Communicated daily specials and promotions to enhance guest experience.
- Assisted servers with order entry and meal delivery during peak hours.
- Monitored dining area for cleanliness, ensuring compliance with health standards.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Handled guest inquiries and concerns professionally, enhancing satisfaction levels.
- Trained new hosts on operational procedures and customer service protocols.
Cashier/Stocker
3 Months- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Managed cash drawer, ensuring accurate handling of cash and credit transactions.
- Implemented promotional displays to increase product visibility at checkout counters.
- Monitored inventory levels, alerting management of restocking needs for smooth operations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Reduced processing errors by meticulously following transaction procedures.
Dish Washer/Prep Line Cook
1 Year 2 Months- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Maintained organized workstations to enhance workflow efficiency during peak service hours.
- Collaborated with kitchen staff to prioritize dishwashing tasks and meet daily volume demands.
- Trained new team members on proper cleaning procedures and equipment usage for optimal performance.
- Maintained clean and hazard-free work areas.
- Streamlined dishwashing processes, reducing turnaround time during busy shifts while maintaining quality standards.
- Cleaned wash equipment after shift and confirmed proper storage.
- Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
Education
Welding Certificate - Welding
- being trained to read blue prints
- trained to make T-weld
- trained to fill in weld V-Joints
- passed bend test in Mig, Stick, and flux core welding
- Learned fabrication welding
- learned how to read and use various types of measurements
- cut and grind metal in prep for welding jobs
- Job safety
High School Diploma
- basic courses of study
- dual enrollment at PCC for Welding
- Graduated with Honors cord for dual enrollment
Skills
Guest interaction techniques
POS software
Table management
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Detail-oriented
Adaptable to change
Exceptional communication
Workplace professionalism
Timeline
Host/Expo Runner
IHOP
10.2025 - CurrentRead More
Cashier/Stocker
Mel's Mill
05.2025 - 08.2025Read More
Dish Washer/Prep Line Cook
Three Sisters Tavern and Grill
03.2023 - 05.2024Read More
Pueblo Community College
Welding Certificate from Welding
Read More
Pueblo County High School
High School Diploma
Read More