TONYA DOLLISON

· Provided assistance to plan participants by explaining benefits information to ensure educated selections.

· Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.

· Oversaw enrollment of new employees and company-wide yearly enrollment period.

· Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

· Maintained updated knowledge through continuing education and advanced training.

· Provided support and guidance to colleagues to maintain a collaborative work environment.

· Collaborated closely with team members to achieve project objectives and meet deadlines.

· Assisted with customer requests and answered questions to improve satisfaction.

· Updated and maintained databases with current information.

· Entered data into spreadsheets using Microsoft Excel or other similar programs.

· Answered phone calls and emails to provide information, resulting in effective business correspondence.

· Handled incoming calls and directed callers to appropriate department or employee.

· Responded to customer issues to provide immediate resolution and improve retention.

· Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

· Coordinated catering services for various functions, including sales trainings and department meetings.

· Provided administrative supportto the executive team, including scheduling meetings and managing calendars.

· Set up workshops, conferences and meetings by scheduling and reserving locations, ordering supplies, set up and implementing activities.

· Facilitated communication between different departments within the organization.

· Handled confidential documents in an organized fashion according to established protocol.

· Answered questions from customers regarding products and services offered by the company.

· Managed incoming calls while providing information or transferring callers to appropriate personnel.

· Mediating calls, appointments, events and escalations between leadership and the general public, laymen, various ministries, outreach programs and vendors

· Accounts Receivable/Payable

· Accounting

· Purchasing

· Expense Reports and Budget planning

· Payroll

· Coordinated events and kept calendars for all departments

· Fund raising

· General office duties

· Managed many levels of customer service for high end Clientele, travel and accommodations for CEO and business associates, business and personal finances, business and personal errands, the maintenance and upkeep of building/grounds and the hire, schedule and oversee production of permanent and temp employees for Multimillion dollar and secondary companies

· I worked directly with the President daily for business development.

· AR/AP

· Purchasing

· Managed all credit accounts

· General HR services

· Dispatching

· QuickBooks/payroll

· Identify and develop vendor relationships

· Massive inventory control

· Sales Proposals

· Created various documents/reports

· Financing and collections

· Domestic and international management of house and house staff.

· Managed contract and scheduling of caterers, designers, sound, lighting, entertainment and contributing vendors for events.

· Assisted with the design, coordination, and installation of weddings, debutant balls, personal, and corporate events.

· Oh yes, I cleaned the client bathrooms.

· Customer Service, Customer Service, Customer Service

· Identified and developed potential sales leads and field follow up

· Hire, manage and payroll for small crews

· Sales Proposals

· Logged, qualified and dispatched calls for installations and upgrades

· Client follow up and satisfaction

· General bookkeeping and accounting

· Worked directly with President to build and maintain a client base and satisfaction of service that doubled company profits within my first year

· Created contact list and worked with local corporations, real estate brokers and apartment leasing agents to obtain exclusive privileges to meet the moving needs of their customer base

· Acquired a contract with The United States Government for military relocations

· Marketing and sales to private sector

· Hire, sales, dispatch and termination of local and long distance contractor crews

· Managed inventory, purchase and sales of in house box company and large crated storage facility

· Inventory control

· Payroll assistance

· AR/AP

· Highly problem solving and multi-tasking environment