Tonya Davies
Victor
Summary
Versatile professional with a proven track record in customer service and problem-solving, honed across roles from Cleaner at The Solution Service LLC to Plumbing and Heating Owner. Excelled in client relations and accounting, significantly enhancing customer satisfaction and operational efficiency. Skilled in QuickBooks and active listening, adept at driving results and fostering positive relationships.
Developed skills in maintaining high standards of cleanliness in fast-paced environment. Demonstrates strong organizational abilities and attention to detail. Seeking to leverage these skills in new field to contribute effectively and grow professionally.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Cleaner
The Solution Service LLC
10.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Bartender
Bronco Billy's Casino
03.2021 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Plumbing and Heating Owner
Awesome Plumbing and Heating
12.2005 - 03.2021
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Elderly Caregiver
Ute Pass Sr. Residence
01.1993 - 02.2001
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
Coronado
Colorado Springs, CO01-1990
Skills
- Customer service
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Accounting and bookkeeping
- Quickbooks
- Bank statement reconciliation
- Appointment scheduling
- Active listening
- Critical thinking
- Client relations
Timeline
Cleaner
The Solution Service LLC
10.2023 - Current
Bartender
Bronco Billy's Casino
03.2021 - 10.2023
Plumbing and Heating Owner
Awesome Plumbing and Heating
12.2005 - 03.2021
Elderly Caregiver
Ute Pass Sr. Residence
01.1993 - 02.2001
High School Diploma -
Coronado
Similar Profiles
MOHAMAD HAZRUL BIN KIPLIMOHAMAD HAZRUL BIN KIPLI
Project Coordinator Cum Supervisor at Process 3 Service Solution Sdn BhdProject Coordinator Cum Supervisor at Process 3 Service Solution Sdn Bhd
MAMADOU (CHERIF) BALDEMAMADOU (CHERIF) BALDE
Manufacturing Technician at Principal Service Solution (Intel)Manufacturing Technician at Principal Service Solution (Intel)
Gabriele MantelloGabriele Mantello
Operations Supervisor at Bosch Service SolutionOperations Supervisor at Bosch Service Solution