Learning new operating systems hopefully to become a fully dedicated member of a companies hr team!
Tony James
Estes Park
Summary
Proactive Front Desk Office Manager with over 6 years of experience in customer service and team leadership. Skilled in optimizing operations and training staff to deliver exceptional guest experiences while maintaining strong organizational practices.
Overview
11
11
years of professional experience
Work History
Front Desk Office Manager
Brynwood on the River
Estes Park, CO
09.2020 - Current
- Oversaw front desk operations, ensuring excellent customer service and efficient check-in/check-out processes.
- Trained and mentored new staff on office procedures and customer interaction protocols.
- Implemented scheduling systems to optimize staff coverage and improve guest experience.
- Developed and maintained positive relationships with guests through effective communication and problem resolution.
Security Supervisor
Texas Regional Patrol Division
Houston, TX
01.2015 - 07.2020
- Supervised daily security operations, ensuring compliance with state regulations and organizational policies.
- Developed and implemented training programs for new security personnel, enhancing team performance and cohesion.
- Coordinated incident response procedures, maintaining effective communication with law enforcement and emergency services.
- Conducted risk assessments to identify vulnerabilities, recommending strategies for improved security measures.
Education
High School Diploma -
Mac Arthur Senior High
Houston, TXHigh School Diploma -
Kingwood Community College
Kingwood, TXSkills
- Strong organization
- Customer service expertise
- Exceptional communication
- Staff training and development
- Employee supervision
- Teamwork and collaboration
- Time management
Interests
Timeline
Front Desk Office Manager
Brynwood on the River
09.2020 - Current
Security Supervisor
Texas Regional Patrol Division
01.2015 - 07.2020
High School Diploma -
Mac Arthur Senior High
High School Diploma -
Kingwood Community College