Summary
Work History
Education
Skills
Timeline
Generic

Toniann Hamilton

Colorado Springs

Summary

Dynamic Housekeeper at the broadmoor hotel where I worked with a contracted company called CCI, recognized for enhancing guest satisfaction through exceptional cleaning practices and strong leadership. Expert in training and mentoring staff, optimizing resource utilization, and resolving guest concerns efficiently. Committed to maintaining high sanitation standards while fostering positive relationships, resulting in reduced complaints and improved team productivity.

  • Exceptional customer service and communication skills
  • Fast learner with strong adaptability
  • Experience in luxury hospitality and guest relations
  • Team player with a positive and professional demeanor
  • Comfortable in fast-paced, high-pressure environments
  • Strong attention to detail and organization

Work History

Housekeeper Supervisor

CCI
01.2025 - 05.2025
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Oversaw workflow to ensure superior standards.
  • Organized housekeeping team into shifts and room blocks aligned with expertise and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
  • Communicated repair needs to maintenance staff.
  • Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
  • Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
  • Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
  • Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
  • Improved team productivity with effective delegation and clear communication of expectations to staff members.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

Diploma -

Harrison High School
Colorado Springs, CO
05.2024

Skills

  • Health and safety
  • Housekeeping
  • Motivational skills
  • Strong leadership
  • Customer service
  • Cleaning practices
  • Cleaning and sanitation
  • Customer service-focused
  • Vacuuming and sweeping
  • Training and mentoring
  • Task assignment
  • Dusting furniture
  • Cleaning techniques
  • Sanitation standards
  • Customer relationship management
  • Guest relations
  • Handled guest concerns with professionalism and efficiency
  • Delivered outstanding customer service to guests in a luxury hotel environment

Timeline

Housekeeper Supervisor

CCI
01.2025 - 05.2025

Diploma -

Harrison High School
Toniann Hamilton