Tonia Manuel
Denver,CO
Summary
Experienced IT Governance and Risk Professional with a proven record of supporting enterprise-wide strategic initiatives, vendor lifecycle oversight, and cross-functional collaboration in healthcare-adjacent and regulated environments. Demonstrates expertise in IT adjacent operations, compliance frameworks, stakeholder management, and process optimization. Adept at bridging business needs with technical solutions, supporting executive leadership, and aligning IT functions with organizational goals and compliance mandates.
Overview
13
13
years of professional experience
Work History
Governance Manager
TIAA
11.2022 - Current
- Oversee governance for strategically funded IT initiatives across enterprise portfolios, ensuring alignment with KPIs, risk frameworks, and executive priorities.
- Partner with legal, finance, compliance, and technology stakeholders to ensure proper controls, audit readiness, and documentation are maintained.
- Develop and maintain SOPs, control documentation, and training plans to support scalable governance practices aligned with strategic goals.
- Deliver performance tracking through quarterly reviews and health metrics, supporting data-driven decisions for senior leadership.
- Provide advisory support to planning teams, reinforcing best practices for execution health and regulatory expectations.
Vendor Manager
TIAA
01.2022 - 11.2022
- Managed risk assessments for over 400 technology and service vendors; aligned vendor performance with enterprise risk tolerance and compliance objectives.
- Led vendor risk compliance reviews and facilitated executive-level reporting to support informed decision-making.
- Supported development of scalable vendor oversight processes and collaborated with IT leaders to improve operational readiness.
Manager Director/Owner
Masks Up
05.2020 - 02.2022
- Directed day-to-day operations of an e-commerce retail business; defined brand strategy and marketing plans.
- Increased customer referrals by 80% through targeted outreach and social media engagement.
- Oversaw a team of two designers/marketers and produced all web, promotional, and content material.
Sr. Business Unit Risk & Controls Analyst
TIAA
09.2012 - 11.2020
- Managed, planned, assessed and tested key controls across multiple control programs (SOC1/2, SOX, SSAE16/18).
- Conducted independent risk assessments and control testing for design and operational effectiveness.
- Led process walkthroughs with business units to evaluate risk exposure and control design.
- Provided compliance support during audits and regulatory exams, including planning, documentation, and evidence gathering.
- Delivered risk mitigation strategies and ensured control alignment with COSO framework.
Education
Bachelor of Science - Technical Management
Devry University Onlinee
Downers Grove, ILSkills
- Strategic IT governance
- Operations Support
- Stakeholder Engagement
- Risk Mitigation
- Executive Reporting & Metrics
- Process Optimization & Compliance
- Cross-Functional Communication
Timeline
Governance Manager
TIAA
11.2022 - Current
Vendor Manager
TIAA
01.2022 - 11.2022
Manager Director/Owner
Masks Up
05.2020 - 02.2022
Sr. Business Unit Risk & Controls Analyst
TIAA
09.2012 - 11.2020
Bachelor of Science - Technical Management
Devry University Onlinee
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