- Enjoy participating in [activity] for overall physical and mental well-being
- Gardening
- Member of the YMCA
- Love golfing and any outdoor activity
Toni Hallam
Colorado Springs
Summary
Quality Control Supervisor with a proven track record at UPS and North Star Steel. Excelled in enhancing customer satisfaction and streamlining production efficiency through expert problem-solving and continuous improvement. Skilled in technical troubleshooting and fostering strong customer relations, significantly improving workplace processes and quality control measures.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
41
41
years of professional experience
Work History
Operational Mgt. Specialist (OMS)
United Parcel Service, UPS
10.2010 - 06.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Supported delivery drivers with delivery assistance.( customer requests: Large packages (over weight).
- Processed/investigate lost package claims.
Quality Control Supervisor
North Star Steel/Quanex
11.1979 - 05.2007
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Maintained testing equipment in good working order to effectively quality control (production lines, Laboratories)
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
Education
No Degree - Behavioral Sciences
Point Park College
Pittsburgh, PASkills
- Customer relations
- Expert problem solving/Analytical thinking
- Documentation management
- Technical communication
- Root-cause analysis
- Technical troubleshooting
- Continuous improvement
- Equipment calibration
- Maintenance and repair
- Problem-solving/Decision-making
- Multitasking Abilities
Interests
Timeline
Operational Mgt. Specialist (OMS)
United Parcel Service, UPS
10.2010 - 06.2020
Quality Control Supervisor
North Star Steel/Quanex
11.1979 - 05.2007
No Degree - Behavioral Sciences
Point Park College
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