Tommy Hrachovina
Aurora
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
Work History
Server
Lazy Dog Restaurant & Bar
Aurora, CO
05.2023 - Current
- Delivered exceptional customer service in fast-paced, high volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed payment operations, ensuring accuracy in transactions and handling payments.
- Trained new staff on menu items, service standards, and operational procedures.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Part time shift lead role, assisting as an extension of management.
Server
Chili's Bar And Grill
Aurora, CO
03.2012 - 04.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored new server performance and offered continuous support throughout training period.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided coaching and mentoring to employees.
Entrepreneur
WorldVentures - Travel
Dallas, TX
11.2011 - 02.2020
- Determined business plan, mission statement, and vision.
- Identified and qualified customer needs and suggested proper membership sales.
- Trained and guided team members to maintain high productivity and performance.
- Built business to 100 customers by implementing effective marketing and customer engagement.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting and training of new team members.
- Traveled for quarterly seminars and events to learn and grow the business.
- Attended personal development events.
Education
No Degree - Exercise Science
University of Northern Colorado
Greeley, COSkills
- Food and Beverage Pairings
- Food Sales and Promotion
- Dish Preparation
- Cash Handling
- Menu Memorization
- Order Accuracy
- Train Employees
- Process Payments
- Dining Area Maintenance
- Suggestive Selling
- High-Volume Dining
- Active Listening
- High-Energy and Stamina
- Warm and Friendly
- Natural Leadership
- Guest Satisfaction
Languages
English
Native or Bilingual
Czech
Professional Working
Timeline
Server
Lazy Dog Restaurant & Bar
05.2023 - Current
Server
Chili's Bar And Grill
03.2012 - 04.2023
Entrepreneur
WorldVentures - Travel
11.2011 - 02.2020
No Degree - Exercise Science
University of Northern Colorado