Tomas Londoño Perez
Medellín,ANT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Agent
SOLVO S.A.S
07.2022 - 12.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Back Office Analyst
S-WORKZ
06.2022 - 07.2022
- Answered and managed e-mails requesting updates for the delivery of goods.
- Strengthened relationships with drivers, brokers, and vendors through regular communication and issue resolution.
- Updated software with the status of the goods involved in the delivery process.
Production Worker
BIOIN SOLUCIONES S.A
07.2021 - 05.2022
- Made sure that products were produced on time and are of good quality.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Assembled and tested various products to meet production requirements and quality control standards.
Education
No Degree - Bioengineering
Universidad De Antioquia
Medellin, ColombiaHigh School Diploma -
INEM Jose Felix De Restrepo
Medellin, Colombia12.2012
Skills
- Customer Service Experience
- English Fluency
- Computer Skills
- Remote Office Availability
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative Agent
SOLVO S.A.S
07.2022 - 12.2023
Back Office Analyst
S-WORKZ
06.2022 - 07.2022
Production Worker
BIOIN SOLUCIONES S.A
07.2021 - 05.2022
No Degree - Bioengineering
Universidad De Antioquia
High School Diploma -
INEM Jose Felix De Restrepo
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