Tom Ogden
Westminster
Summary
Professional with strong background in IT support, adept at troubleshooting and resolving technical issues efficiently. Demonstrates focus on teamwork and achieving results, adapting seamlessly to changing environments. Skilled in customer service, problem-solving, and technical communication, ensuring reliable support for users. Known for maintaining high standards and delivering impactful results.
Overview
12
12
years of professional experience
Work History
Service Desk Analyst
SCHLUMBERGER INFORMATION SOLUTIONS
10.2013 - 12.2025
- Skills acquired: troubleshooting, technical support, windows, help desk support, software installation, active directory, interact, simplehelp, remote support, azure vm, microsoft office 365, enterprise service management, technical customer support, professional correspondence
- As a Customer Digital Service Solutions (CDSS) Service Desk Analyst, I performed multiple functions across several distinct service platforms including InterACT, Simplehelp, BeyondTrust, Synergy, Azure Virtual Desktop, and Delfi using the Enterprise Service Management (ESM) framework. The functions I performed included access management, data solutions management, troubleshooting, and providing support for remote operations. As part of my daily duties, I dealt directly with customers from over 100 countries worldwide via telephone, email, and MS Teams audio and video chat. I employed multiple support applications from the MS Office 365 suite including SharePoint, Excel, Word, PowerPoint, and Outlook. I also took on the additional role as my facility's Health, Safety, and Environmental lead.
- 12 years, 3 months
Education
Bachelor of Science - Information Technology
COLORADO TECHNICAL UNIVERSITY DENVER
01.2013
Skills
- Veteran leadership experience
- Team leadership across functions
- Enterprise Service Management/ServiceNow
- Azure Virtual Desktop support
- Remote IT support
- Incident management
- Network troubleshooting
- Relationship management
- Monitoring of service level agreements
- Issue escalation management
- Technical documentation
- Android and Microsoft device assistance
Timeline
Service Desk Analyst
SCHLUMBERGER INFORMATION SOLUTIONS
10.2013 - 12.2025
Bachelor of Science - Information Technology
COLORADO TECHNICAL UNIVERSITY DENVER