Summary
Overview
Work History
Skills
Timeline
Generic

Todd Boychuk

Winnipeg

Summary

Optical sales professional with focus on delivering high-quality customer experiences. Known for effective sales techniques and strong ability to understand client needs. Collaborative team player who adapts to evolving market trends and consistently achieves sales goals.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

34
34
years of professional experience

Work History

Optical Sales Representative

TopLook Optical
04.2020 - Current
  • Managed the order process efficiently from start to finish, ensuring timely delivery of eyewear products to customers
  • Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively
  • Maintained up-to-date knowledge of industry trends, products, and technologies to provide accurate information to customers

Optical Sales Rep

Shilling Optical
03.2015 - Current
  • Performed routine maintenance on display cases and point-of-sale systems for an organized retail environment that facilitated smooth transactions daily
  • Enhanced store sales through effective upselling and cross-selling of optical products and accessories
  • Participated actively in continuing education opportunities to stay current with industry advancements while expanding personal expertise in the field of optics
  • Utilized effective time management skills to prioritize tasks, resulting in timely completion of duties without compromising on quality or customer service standards
  • Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively
  • Handled warranty claims professionally, ensuring quick resolution for customer satisfaction purposes
  • Increased customer satisfaction by providing personalized optical solutions and product recommendations
  • Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty
  • Provided training to new employees on product offerings, sales techniques, and company policies/procedures for a seamless onboarding experience
  • Managed the order process efficiently from start to finish, ensuring timely delivery of eyewear products to customers
  • Maintained up-to-date knowledge of industry trends, products, and technologies to provide accurate information to customers
  • Organized inventory effectively, ensuring easy access to high-quality products for staff and customers alike
  • Assisted customers in selecting frames, lenses, and other optical products based on their specific needs and preferences
  • Explained benefits and features of available current eyewear to meet patient needs and preferences
  • Used consultative sales approach to understand and meet customer needs
  • Serviced existing accounts on regular basis to maximize revenue
  • Contacted customers and prospects to generate new business to achieve company growth goals
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
  • Clarified customer requests, forwarded product information and answered questions to support sales operations
  • Resolved order issues efficiently and enhanced customer satisfaction ratings
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Demonstrated products and specific features at customer locations and special events
  • Used [Software] to maintain company database with essential account and sales information
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities

Customer Service Cashier

CIBC Branch With ATM
01.1991 - 07.1995
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Processed customer orders and accurately handled payment transactions
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Met customer service goals and exceeded customer expectations
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
  • Counted money in drawers at beginning and end of each shift
  • Developed and managed relationships with customers to increase customer loyalty

Skills

  • Appointment scheduling

    Optical terminology

    Sales reporting

    Brand awareness

    Upselling strategies

    Product demonstration

    Industry trends

    Optical product knowledge

    Communication

    Goal oriented

    Merchandising displays

    Teamwork and collaboration

    Customer service

    Problem-solving

    Time management

    Multitasking Abilities

    Excellent communication

    Customer satisfaction

Timeline

Optical Sales Representative

TopLook Optical
04.2020 - Current

Optical Sales Rep

Shilling Optical
03.2015 - Current

Customer Service Cashier

CIBC Branch With ATM
01.1991 - 07.1995

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Todd Boychuk