Tobias Edilson
Colorado Springs,CO
Summary
Motivated and dedicated individual with a background in customer service, supervision, and quality assurance seeking a career opportunity to help further and grow the company. Efficient billing professional with 6 years of experience, productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Charter Spectrum
12.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
Quality Assurance Coordinator, Account Manager and Auditor
Firstsource
01.2018 - 11.2023
- Collections
- Phone Support
- Auditing
- Data Analytics
- Quality Control
- Excel Management
- Team Management
- Employee Training
Shift Manager/Assistant GM
McDonalds
01.2013 - 01.2016
- Inventory management
- Ordering food products for location
- Enforcing OSHA rules and regulations
- Customer Service
- Employee Management
- Keeping Track of high amounts of money
- Accounting
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Providence, RI09-2028
Associates of Science - Information Technology
Collins College
Phoenix, AZ01.2013
Diploma - undefined
Apache Junction High School
Apache Junction, AZ01.2008
Skills
- Customer engagement
- Relationship building
- Team collaboration
- Research and due diligence
- Problem-solving
- Attention to detail
- Multitasking and organization
- Billing dispute resolution
- Employee Training
- Comprehensive understanding of internal systems
- Deep knowledge of most Microsoft programs/systems
- Deep understanding of AOS and CSG
Accomplishments
Within 1 year and 5 months I've accomplished.
4 Bronze & Two Silver awards.
Over six months of Mentoring and now almost six months of Progress Partnering.
Climbed from Rep 1 up to Rep 3.
Profile Objectives
Motivated and dedicated individual with a background in Customer service, Supervision and Quality Assurance seeking a career opportunity to help further and grow the company they're with.
Learned Curriculum
- Team Management
- Quality Assurance
- QA Coordination
- Site Auditing
- Team Training
- Excel Coding
- Excel Worksheets
- Employee Training
Timeline
Billing Specialist
Charter Spectrum
12.2023 - Current
Quality Assurance Coordinator, Account Manager and Auditor
Firstsource
01.2018 - 11.2023
Shift Manager/Assistant GM
McDonalds
01.2013 - 01.2016
Diploma - undefined
Apache Junction High School
Bachelor of Science - Business Administration
Johnson & Wales University
Associates of Science - Information Technology
Collins College
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