Toanq Doan
Commerce
Summary
Dynamic CEO with a proven track record at all my businesses, driving revenue growth through strategic planning and innovative product launches. Expert in partner relationship management and operational efficiency, fostering high-performing teams and enhancing customer service excellence. Committed to transformative leadership and talent development, ensuring sustainable business success.
Overview
9
9
years of professional experience
Work History
CEO
OEPANELS
01.2023 - Current
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Optimized supply chain operations for reduced costs and increased efficiency.
Owner/Operator
Happy Lemon Tea
01.2023 - Current
- Managed daily operations to ensure optimal product quality and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Oversaw inventory management processes, reducing waste and improving stock turnaround times.
- Cultivated relationships with suppliers to negotiate favorable terms and secure high-quality ingredients.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
CEO
R4T
11.2019 - Current
- Strategic initiatives to enhance organizational growth and market presence.
- Initiated partnerships with industry stakeholders to expand service offerings and client base.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Streamlined operations through process optimization and resource allocation strategies.
- Understanding customer service and work relations to optimize relationships
- Cultivated high-performing teams by mentoring senior leaders and fostering collaborative environments.
- Drove financial planning and analysis to ensure sustainable business profitability and efficiency.
TSA Agent
TSO
05.2017 - 05.2018
- Conducted security screenings of passengers and baggage to ensure compliance with federal regulations.
- Operated advanced screening equipment, including metal detectors and x-ray machines, to identify potential threats.
- Collaborated with law enforcement agencies to maintain safety protocols and respond to security incidents.
- Mentored new hires in operational procedures, enhancing team efficiency and adherence to safety standards.
- Monitored passenger behavior for signs of suspicious activity, reporting incidents promptly to management.
- Developed training materials for staff on updated security measures and policies, ensuring consistent application across teams.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Improved overall safety with effective communication and collaboration among team members.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Education
High School Diploma -
Mountain Range High School
Westminster, CO05-2009
Skills
- Strategic planning
- Revenue growth
- Operational efficiency
- Partner relationship management
- Team leadership
- Customer service excellence
- Risk management
- Negotiation skills
- Talent development
- Leadership and people development
- Management team leadership
- Business planning
- Staff management
- Transformative leadership
Accomplishments
- Supervised teams of 20 staff members.
- Achieved financial growth through effectively helping with team management and analytics.
- Accomplished revenue growth of over 8 million dollars within 2 years of ownership.
Timeline
CEO
OEPANELS
01.2023 - Current
Owner/Operator
Happy Lemon Tea
01.2023 - Current
CEO
R4T
11.2019 - Current
TSA Agent
TSO
05.2017 - 05.2018
High School Diploma -
Mountain Range High School