TIRSO DE JESUS MERLANO AREVALO

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
• Educated clients on various investment options, empowering them to make informed decisions about their financial futures.
• Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.

Answering Emails, Phone Calls, and Chats.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

• Increased sales by providing exceptional customer service and product knowledge.
• Contributed to a positive work environment through effective communication and teamwork with colleagues.
• Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.
• Ensured timely re-stocking of merchandise on the sales floor for optimal availability and presentation quality.