Tina Simpson
Parker
Summary
Software Engineer Apprentice
Innovative professional in software development, known for productivity and efficiency in completing projects. Possess strong skills in algorithm design, system architecture, and code optimization. Excel in problem-solving, communication, and teamwork, ensuring successful collaboration on complex projects.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Telecom CSR
Elavon and US Bank
10.2020 - Current
- Provide expert technical support and customer service for merchants using e-commerce platforms.
- Troubleshoot issues, document inquiries, and provide training for retailers using Converge, the Converge Mobile App, Emoney, Talech Elos and My Payments Insider.
- Research credit card, e-check and funding transactions using Tranquest, Access Elavon, and Paya systems.
- Pair and troubleshoot issues with credit card readers.
Co-owner/Manager
Cup of Tea Properties, LLC
Montgomery
06.2020 - Current
- Rent and maintain several single family properties in Montgomery, AL.
- Communicate with tenants to make sure their units are in proper working order and comply with Section 8 requirements.
Customer Service Associate II- IV
Lowe’s
11.2017 - 10.2020
- Used the SMART selling approach to meet customers’ needs in the plumbing, internet pickup and customer service departments.
- Sold installations, staged products and followed up on projects using the ISST and IMS systems.
- Communicated with customers and vendors regarding special order products.
- Safety team member. Attended safety meetings and informed other store employees about safety procedures.
- Implemented Covid19 cleaning and safety measures.
Administrative Assistant, Medical Office
TEAM Intl
Carol Stream
10.2015 - 11.2017
- Processed medical reports and updated patient charts, tracked immunizations and medical tests, communicated information with patients, ensured HIPPA compliance.
- Provided exceptional customer service to patients through the application process and home assignments by preparing all necessary medical forms, scheduling appointments and delivering information to the Medical Director by deadlines.
- Extensive use of office software.
Business Unit Developer
First Trust Portfolios
Wheaton
10.2011 - 03.2015
- Trade Desk support. Wrote and maintained internal software to track and process broker trades, performed queries to produce data files for audits, and set up web based reporting for brokers.
- Compliance support. Upgraded third party compliance software (front end and database), performed SQL queries to investigate compliance issues and trends, automated incoming broker data feeds for compliance reporting, and generated daily reports required by FINRA.
Programmer
Blue Cross & Blue Shield of AL
05.1998 - 01.2002
- Developed and maintained a Mail merge system using PowerBuilder 5.0 and Microsoft Word templates. This system automated a previously manual process by transforming business rules into complex SQL queries.
- Converted a Physician Credentialing System from a legacy data source to a relational database using DB2 for OS/390. This system was written in PowerBuilder 5.0.
Software Developer
Drummond Company
04.1997 - 11.1997
- Converted all PowerBuilder applications to PowerBuilder 5.0. This required extensive code changes for the PowerBuilder 3.0 applications.
- Converted the Sybase database to Sybase System 11.
Software Developer
Designer Checks, Inc.
05.1996 - 11.1996
- Maintained and enhanced PowerBuilder 4.0 applications using an Oracle database. This included all data entry, customer service and check printing programs.
- Developed a Credit Card Processing system using PowerBuilder 4.0 and VisaNet software. This allowed data entry and customer service reps to enter credit card orders into the existing PowerBuilder system. These orders were then transmitted to the bank for processing.
- Trained 3 new developers to research problems and perform maintenance on existing systems.
Software Developer
Drummond Company
07.1993 - 03.1996
- Developed, implemented and maintained an Accounts Receivable system using PowerBuilder 3.0 and Sybase SQL server. This project involved extensive use of SQL stored procedures and MAPI connections to Microsoft Word and Mail.
- Developed a General Ledger system using PowerBuilder 4.0.
- Developed reports for the Water Treatment Lab using Crystal Reports.
Education
B.S. - Business Administration, Management Information Systems Option
Auburn University
Auburn, AL01.1993
Skills
- Technical support
- Problem solving
- Administrative support
- Team collaboration
- SQL queries
- Software development
- System troubleshooting
Volunteer Experience
- St. John Lutheran Church, Altar Guild, 11/01/15, 05/01/20, Prepared the altar for Holy Communion., Handled, stored, and disposed of the elements properly., Cleaned and maintained all vessels, and communicated issues with Pastors and other Altar Guild members.
- World Relief, ESL Classroom Aide & In Home Tutor, 09/01/06, 06/01/08, Assisted weekly in teaching conversational English to recently resettled refugees., Traveled weekly to tutor an Iranian lady and her family.
Timeline
Telecom CSR
Elavon and US Bank
10.2020 - Current
Co-owner/Manager
Cup of Tea Properties, LLC
06.2020 - Current
Customer Service Associate II- IV
Lowe’s
11.2017 - 10.2020
Administrative Assistant, Medical Office
TEAM Intl
10.2015 - 11.2017
Business Unit Developer
First Trust Portfolios
10.2011 - 03.2015
Programmer
Blue Cross & Blue Shield of AL
05.1998 - 01.2002
Software Developer
Drummond Company
04.1997 - 11.1997
Software Developer
Designer Checks, Inc.
05.1996 - 11.1996
Software Developer
Drummond Company
07.1993 - 03.1996
B.S. - Business Administration, Management Information Systems Option
Auburn University