Tina Melzo
Colorado Springs
Summary
Strong background in cash handling and financial reconciliation. Successfully manages daily cash operations and ensures accurate reporting of financial data. Demonstrated organizational skills and attention to detail while maintaining accurate data base systems.
Dynamic customer service professional with a proven track record at Cherokee Metropolitan District, excelling in problem-solving and time management. Enhanced customer satisfaction through effective issue resolution and streamlined processes, while developing training materials that improved team performance. Skilled in multitasking and organization, consistently delivering quality service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Cherokee Metropolitan District
01.2025 - Current
- Collaborates with other departments to address recurring customer concerns, improving overall service quality.
- Coach employees through day-to-day work and complex problems.
- Improve customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrates exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that meet their needs as well as aligns with company policies.
- Manages escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Streamline workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responds to customer inquiries and resolves complaints to establish trust and increase satisfaction.
- Actively supports customer service representatives by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Cash Receipts Specialist
Cherokee Metropolitan District
06.2019 - Current
- Handle and process incoming customer and vendor payments timely and accurately.
- Balance, secure, and deposit all incoming cash and checks.
- Assist customers by phone, and email.
- Assist billing department and customer service as needed.
- Follow all company policies and procedures to deliver quality work.
- Aided in the adoption of new billing software that streamlined workflows across multiple departments.
- Restructured processes, ensuring quicker response times.
- Increased efficiency by automating routine tasks with software solutions.
- Collect, arrange, and input information into database system.
- Maintain database systems to track and analyze operational data.
Customer Service Representative
Cherokee Metropolitan District
12.2013 - Current
- Assist customers with payments and balance inquiries.
- Start and end service for existing and new customers.
- Store customer data paperwork efficiently.
- Respond to customer emails and phone calls.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong company knowledge to provide informed recommendations based on individual customer needs.
- Assist customers in navigating company website and placing online payments, improving overall user experience.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Train new Customer Service Representatives on company policies, procedures, and best practices.
- Investigate and resolve customer inquiries and complaints quickly.
- Educate customers about billing and payment processes.
Education
Associate of Arts - Interior Design
Brooks College
Long Beach, CA06-1997
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Proficient in Excel and Word
Timeline
Customer Service Supervisor
Cherokee Metropolitan District
01.2025 - Current
Cash Receipts Specialist
Cherokee Metropolitan District
06.2019 - Current
Customer Service Representative
Cherokee Metropolitan District
12.2013 - Current
Associate of Arts - Interior Design
Brooks College
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