Tina Cooper
Aurora
Summary
Dynamic Service Excellence Representative skilled in developing impactful training programs and fostering team collaboration. Adept at enhancing customer service skills to meet diverse client needs and resolve issues promptly.
Overview
6
6
years of professional experience
Work History
Service Excellence Rep
Intermountain Healthcare
Denver
01.2021 - Current
- Communicated effectively with clients, resolving inquiries and issues to ensure customer satisfaction.
- Resolved customer complaints professionally while demonstrating empathy.
- Managed patient inquiries, delivering detailed information on healthcare services to enhance patient understanding.
- Responded to incoming phone calls from clients, providing assistance and information.
- Collaborated with colleagues across departments to meet diverse customer needs.
- Developed training materials that improved service excellence standards for new and existing staff.
- Led workshops to enhance customer service skills among team members.
- Escalated unresolved issues to relevant departments for timely resolution.
Education
GED -
Emily Griffith Technical College
Denver, CO05-2000
Skills
- Customer service
- Issue resolution
- Service standards
- Client communication
- Communication
- Problem solving
- Problem resolution
- Analytical thinking
- Attention to detail
- Department collaboration
- Team building
- Adaptability
- Time management
- Time organization
- Troubleshooting
- Microsoft Office
- Data management
- Decision-making
- Presentation skills
- Interpersonal communication
- Effective communication
- Collaboration
- Empathetic listening
- Analytical
- Time organization
Timeline
Service Excellence Rep
Intermountain Healthcare
01.2021 - Current
GED -
Emily Griffith Technical College