Tina Conilogue
Erie
Summary
Motivated professional with a track record of overcoming challenges and achieving results. Strong work ethic and adaptability complemented by exceptional interpersonal skills. Extensive experience in customer service and a proven ability to learn new skills rapidly. Consistently meets organizational needs and excels in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Utility Billing Manager/Customer Service Manager
Left Hand Water District
Longmont
06.2014 - Current
- Reviewed and processed utility billing invoices for accuracy.
- Used Recoded Deeds and County Records to transfer water service
- Used GIS system to help distribution locate water meter pits
- Notarized legal documents to be submitted to the County
- Filed Liens on properties for failure to pay water bills
- Discussed waterline Right-of-Way easements and waterline responsibilities with customers
- Created work orders for distribution.
- Monitored accounts for high water/continuous flow
- Helped customers regarding water pressure issues
- Posted payments to accounts
- Performed data entry to update customer account information.
- Investigated customer complaints regarding service or billing issues.
- Analyzed customer usage patterns to identify improvement opportunities.
- Created notices for overdue payments and coordinated payment arrangements.
- Resolved customer delinquency and shut off of water issues
- Conducted audits of past due accounts to verify accuracy of balances owed.
- Developed efficiency-enhancing strategies for bill and payment processing.
- Generated reports on customer accounts and billing activities.
- Processed customer refunds promptly upon request.
Education
High School Diploma -
Niwot High School
Niwot, COConferences Attended
Skills
Microsoft office
- Customer relationship management
- Customer complaint resolution
- Communication skills
- GIS knowledge
- Boulder/Weld County Assessors web site
- Decision-making
- Verbal communication
- Teamwork and collaboration
- Utility billing
- Data entry
- Payment processing
- Notary Public
- Time management
- Problem resolution
- Detailed notes
Certification
- Colorado Notary Public
References
References available upon request.
Timeline
Utility Billing Manager/Customer Service Manager
Left Hand Water District
06.2014 - Current
High School Diploma -
Niwot High School
Conferences Attended
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