Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

TIMOTHY R. LONERGAN

Copper Mountain

Summary

Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly identifying and implementing positive changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.

Overview

19
19
years of professional experience

Work History

Lodging Group Manager

Powdr Corporation
Copper Mtn.
06.2021 - Current
  • Oversee all aspects of the Central Reservations and Rental Owner Services departments in Copper’s Lodging Division.
  • Central Reservations - a multi-million dollar revenue-generating, inbound reservations center converting sales via phone and web channels.
  • Rental Owner Services - Property and Rental Management services. The ROS Team manages the care and maintenance of 300+ privately-owned short-term rental units. Maintaining owner partner relationships and acting as the liaison between our homeowners and the multiple Copper Mountain departments, other internal resort operations and external vendors.
  • Copper Mountain Resort

Central Reservations Manager

Powdr Corporation
Copper Mtn.
10.2019 - 05.2021
  • Lead a Team of up to 30 employees. Develop fiscal year business plans, revenue goals and operational expense budgets.
  • Oversee hiring and staffing levels within Central Reservations, overseeing direct reports on the Central Reservations Leadership Team.
  • Maintain and oversee relationships with several valuable Copper business partners; including Transportation & Technology vendors.
  • Copper Mountain Resort

Central Reservations Assistant Manager

Powdr Corporation
Copper Mtn.
06.2016 - 10.2019
  • Oversee day-to-day business operations of up to 30 employees in Central Reservations to help ensure a positive employee experience and financial strength of the department, as well as work extensively with numerous business units across Copper Mountain Resort.
  • Copper Mountain Resort

Central Reservations Supervisor

Powdr Corporation
Copper Mtn.
11.2013 - 06.2016
  • Help promote a 'Sales Culture' in Central Reservations through regular sales contests and incentives, while coaching all agents in sales and service.
  • Held monthly one-on-ones, mid-season and annual performance reviews for 9 direct reports in Central Reservations. Figure period commission payouts for staff.
  • Copper Mountain Resort

Central Reservations Foreman

Powdr Corporation
Copper Mtn.
08.2011 - 11.2013
  • Formulated and led a rigorous resort knowledge and sales training curriculum for a group of 10 seasonal Central Reservations Agents.
  • Developed a reservation quality control program and implemented it by period throughout the season. Handled guest escalations and assisted in the seasonal hiring process.
  • Copper Mountain Resort

Vacation Specialist

Powdr Corporation
Copper Mtn.
10.2010 - 07.2011
  • Fielded inbound sales and guest service calls while providing world class service to all Copper Mountain Resort guests. Utilized communication, customer service and sales skills to meet and exceed sales goals.
  • Copper Mountain Resort

Senior Customer Operations Analyst

SPS Commerce
Minneapolis
10.2008 - 06.2009
  • Provided first point of escalation within Customer Operations department.
  • Utilized programs such as Enterprise Manager, SQL Developer, and Evision. Also worked with Oracle and Java applications. Familiar with XML, SQL, and Linux application.
  • Specialized in the integration to ERPs, accounting software and numerous back-end systems.

Customer Operations Analyst

SPS Commerce
Minneapolis
03.2007 - 10.2008

Education

Minneapolis, MN - Communication Studies, Political Science

University of Minnesota
Minneapolis, MN
12.2006

High School Diploma - Madison, WI

James Madison Memorial High School
Madison, WI
01.2002

Skills

  • Revenue management
  • Staff development
  • Relationship building
  • Customer relationship management
  • Sales forecasting
  • Property management
  • Reservation systems
  • Team leadership
  • Operational efficiency
  • Effective communication
  • Operations management
  • Conflict resolution

Volunteer Experience

  • Copper Environmental Foundation, Copper Mountain, CO, President, 01/01/20, Present, Coordinate Copper Environmental Foundation annual grant review., Work extensively with grant recipients to collect mid and end-of-year reports on grant projects and coordinate field visits to see Copper Environmental Foundation funded projects in action., Attend community events in Summit and Lake Counties held by Copper Environmental Foundation grant recipients., Assist with Copper Environmental Foundation fundraising drive at Copper Mountain employee holiday party., Vice President, 01/01/17, 01/31/20
  • Copper Mountain Playmaker Committee, Copper Mountain, CO, Committee Member, 01/01/15, Present, Internal employee recognition committee with representatives from varied business units across the resort., Review monthly Playmaker recognition candidates to select Peak Performers across the company., Review monthly Playmaker Team nominations to select recipient of team award across the company.
  • Copper Point Townhomes – HOA Board of Directors, Vice President, 01/01/18, Present
  • CRADR- Central Reservations Association of Destination Resorts, Charter Member Representative, 01/01/14, 12/31/19, Attend spring and fall bi-annual meetings in various North American Travel Destinations., Participate in programming and present on various topics; from the millennial workforce to system functionality., Compile charter member roundtable data to analyze and make strategic business decisions.

Timeline

Lodging Group Manager

Powdr Corporation
06.2021 - Current

Central Reservations Manager

Powdr Corporation
10.2019 - 05.2021

Central Reservations Assistant Manager

Powdr Corporation
06.2016 - 10.2019

Central Reservations Supervisor

Powdr Corporation
11.2013 - 06.2016

Central Reservations Foreman

Powdr Corporation
08.2011 - 11.2013

Vacation Specialist

Powdr Corporation
10.2010 - 07.2011

Senior Customer Operations Analyst

SPS Commerce
10.2008 - 06.2009

Customer Operations Analyst

SPS Commerce
03.2007 - 10.2008

Minneapolis, MN - Communication Studies, Political Science

University of Minnesota

High School Diploma - Madison, WI

James Madison Memorial High School
TIMOTHY R. LONERGAN