Timothy Lang
Fort Collins
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
General Manager
SUBWAY®Restaurants
Missoula
02.2014 - Current
- Oversaw daily operations and ensured compliance with company standards.
- Managed staff scheduling to optimize labor efficiency and service levels.
- Implemented training programs for new hires to enhance customer service skills.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Conducted performance evaluations to provide feedback and support employee development.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Hellgate High School
Missoula, MTSkills
- Staff scheduling
- Inventory management
- Employee training
- Performance evaluation
- Quality assurance
- Cost control
- Problem solving
- Team leadership
- Customer experiences
- Staff motivation
- Communication skills
References
References available upon request.
Timeline
General Manager
SUBWAY®Restaurants
02.2014 - Current
Hellgate High School