Timothy Johnson
Greeley
Summary
Accomplished Technical Support Administrator with a proven track record at City of Evans, adept in resource optimization and relationship development. Spearheaded technical support enhancement strategies, significantly improving system functionality and user satisfaction. Expert in technical documentation and consistently prioritized strategic planning and decision-making to exceed project objectives.
Overview
21
21
years of professional experience
Work History
Technical Support Administrator
City of Evans
04.2021 - Current
- Provided expert customer service and technical support to clients.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Assisted with efforts to standardize technical support by contributing to and leading development enhancement strategies.
- Provided technical support during software installation and configuration.
- Provided product and technical support to customers.
- Delivered onsite technical support for 100+ employees.
- Provided technical support for both hardware and software issues users encountered.
- Delivered direct technical support to customers on installations, usage or maintenance to enhance system functionality.
- Performed technical support and troubleshooting services to optimize system performance.
- Provided on-site and remote technical support to users.
- Provided technical support and guidance to project team to achieve project objectives.
Desktop Support Lead
Factual Data
10.2014 - 04.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
Network Operations Technician
Kroll Factual Data
11.2009 - 10.2014
- Troubleshot hardware and software to determine and rectify network problems.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Supported users both local and by phone with problem resolution and education.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Installed patches and performed backups, system builds and image updates.
- Performed tracing and patching operations for copper networks.
Petty Officer Second Class
United States Navy
03.2004 - 03.2008
- Mentored and supervised 15 personnel within unit, providing positive guidance for professional and personal development.
- Created contingency plans to address unexpected tactical scenarios.
- Directed safe and secure operations of over government property, resulting in no loss of equipment or negative incidents.
- Planned and coordinated tactical movements of personnel and equipment.
- Communicated with command centers to develop and execute tactical plans.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
Education
High School Diploma -
Greeley West High School
Greeley, CO06-2003
Skills
- Resource optimization
- User access control
- Deadline adherence
- Reporting and documentation
- Resource allocation
- Relationship development
- Decision-making
- Attention to detail
- Budget management
- Inventory control
- Strategic planning
- Technical documentation
Timeline
Technical Support Administrator
City of Evans
04.2021 - Current
Desktop Support Lead
Factual Data
10.2014 - 04.2021
Network Operations Technician
Kroll Factual Data
11.2009 - 10.2014
Petty Officer Second Class
United States Navy
03.2004 - 03.2008
High School Diploma -
Greeley West High School
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