Timothy Corbin

• Repaired and installed different types of automobile glass in all makes and models.
• Received and submitted payments for work.
• Discussed products, services and accessories with clients.
• Oversaw all returns and corrections.
• Maximized efficiency by selecting appropriate tools, safety equipment and parts according to each job's requirements.
• Recognized by management for providing exceptional customer service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Answer phone's, greet customers, create work orders, manage inventory, install auto glass, motivate associates, handles upset customers and technician issue's.Work with Outlook, Ulti-pro,SV2,AS400,Kronos,and Markview. Attend training classes to further educate myself.

Installed glass at customer locations. Kept customers informed and satisfied. Quickly worked into a Lead Tech position,overlooking warranties, encouraging and motivating Technicians and working on the more difficult vehicles. Attended leadership classes (32 hrs)

Installed auto glass at customer location as well as body shops, routed and trained mobile technician's. I-CAR, N-CAR,ESSEX,and NGA Glass certifications.

• Answered incoming phone calls
• Greeted walk in customers.
• Scheduled appointments.
• Helped to manage Technicians.