Detail-oriented Production Technician with expertise in machine troubleshooting and quality assurance. Enhanced production processes and trained operators, resulting in improved operational performance. Focused on optimizing workflow and minimizing downtime through technical proficiency and collaborative problem-solving.
Work History
Production Technician
6 Months
Phillip Morris International | 02.2026 - 08.2026
Monitored machine performance, identified faults early, and coordinated timely troubleshooting with maintenance teams.
Inspected finished goods and in-process materials to ensure compliance with GMP and specification requirements.
Operated high-speed production equipment, maintaining consistent output and adherence to quality standards.
Performed line changeovers and setup adjustments to support efficient product transitions.
Recorded production data accurately in systems and logs, supporting traceability and shift reporting.
Trained new technicians on standard operating procedures, equipment handling, and safety protocols.
Applied 5S and lean practices to improve workplace organization, safety, and workflow consistency.
Production Operator
9 Months
Randstad | 05.2025 - 02.2026
Ensured all safety protocols were followed at all times during operation of machinery.
Trained new operators on equipment use and safety procedures to ensure compliance and operational readiness.
Inspected finished products for defects or deviations from specifications before packaging them for shipment.
Troubleshot machinery issues and implemented corrective actions to minimize downtime and maintain production flow.
Adjusted machine settings to maintain product quality standards.
Contributed to team meetings aimed at identifying strategies for enhancing productivity and achieving production targets.
Followed detailed instructions provided by engineers regarding setup and operation of machinery.
Analyzed data collected from previous production runs to identify areas needing improvement.
Replaced worn tools, blades, or other parts as needed on machines.
Performed daily maintenance on machines, including cleaning and lubrication.
Monitored feed rates, temperatures, pressures, and other variables throughout the production process.
Loaded raw materials into hoppers for processing by the machines.
Verified production orders prior to starting set-up.
Manufactured products to meet quality standards through careful assembly. by palletizing, packaging and assembling finished items.
Monitored and observed production line to watch for pile-ups and jams.
Customer Service Representative
3 Years 8 Months
Telus International | 01.2021 - 09.2024
Performed moderation tasks such as deleting, editing, and suspending accounts.
Ensured adherence to company guidelines while moderating online forums and social media sites.
Investigated complaints regarding inappropriate or offensive material.
Utilized knowledge of laws, regulations, and industry best practices to make informed decisions on content moderation.
Provided guidance and support to new moderators in order to ensure high quality standards are met.
Reviewed content for compliance with internal policies and procedures.
Analyzed trends in user-generated content to recommend policy changes and enhance training programs.
Documented all moderation actions daily to ensure compliance and facilitate review processes.
Reviewed and approved proofs submitted by the composing room prior to production.
Verified facts, dates and statistics using standard reference sources.
Recycling Sorter
2 Years 7 Months
Combs Brothers | 09.2017 - 04.2020
Sorted recyclable materials to improve processing efficiency and ensure quality.
Maintained clean work area by adhering to company organization guidelines.
Operated recycling sorting equipment, effectively separating materials for reuse.
Managed work area cleanliness by following company guidelines for organization.
Education
Some College (No Degree) - Business Administration
Harold Washington College | Chicago
High School Diploma
Desert Rose | Las Vegas, NV | 05-2006
Skills
Machine operation
Machine diagnostics
Machine troubleshooting
Equipment calibration
Quality assurance
Process improvement
Quality control
Safety compliance
Mechanical diagnostics
Machine operation
Precision measurement
Certification
OSHA 30 Certification
Education and Training
other,other
Timeline
Production Technician
Phillip Morris International
02.2026 - 08.2026Read More
Production Operator
Randstad
05.2025 - 02.2026Read More
Customer Service Representative
Telus International
01.2021 - 09.2024Read More
Recycling Sorter
Combs Brothers
09.2017 - 04.2020Read More
Desert Rose
High School Diploma
Read More
Harold Washington College
Some College (No Degree) from Business Administration