Timothy Aguero
Colorado Springs
Summary
Dynamic Service Supervisor at Halliburton Energy Services with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and complaint handling, I excel in critical thinking and ensuring compliance with HSE regulations while fostering a culture of safety and efficiency.
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
17
17
years of professional experience
Work History
Service Supervisor
Halliburton Energy Services
09.2012 - Current
- Assisted in training new staff on service protocols and customer interaction techniques.
- Monitored team performance to ensure adherence to quality standards and operational procedures.
- Supported inventory management by tracking supplies and reporting discrepancies promptly.
- Engaged with customers to address inquiries and resolve issues effectively, enhancing satisfaction.
- Develop detailed plans for well site operations, including instructions for the crew and the correct use of equipment.
- Perform necessary calculations at the well site to ensure the job's successful execution.
- Direct and coordinate the activities of service operators and manage the site crew, which may include non-Halliburton employees.
- Oversee the preparation, clean-up, and maintenance of equipment for the next job.
- Lead and manage service operators and other personnel on-site.
- Evaluate the performance of individual crew members and provide training to enhance their job performance.
- Train service operators and assistants in areas of expertise.
- Promote and enforce safety awareness and environmental consciousness.
- Ensure full compliance with all applicable Health, Safety, and Environmental (HSE) regulations and guidelines.
- Conduct site assessments, risk analyses, and onsite safety meetings, promoting proper use of Personal Protective Equipment (PPE).
- Ensure high-quality service is delivered, leading to customer satisfaction with the work performed.
- Complete all well site and post-job paperwork accurately and in a timely manner.
Topgun
RGIS Inventory
03.2009 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Top Guns are consistently among the most productive members of a team, quickly and accurately scanning inventory. They are expected to meet and exceed average count-per-hour (APH) standards.
- The "Top Gun" status is tied to a skill or ASET (Accountability, Skill, Efficiency, Teamwork) level, which determines their hourly pay. More efficient counting leads to a higher skill level and higher compensation.
- Top Guns contribute significantly to their team's productivity. When a team meets its collective APH bonus goal, all members, including the Top Guns, share in a bonus.
- As an inventory taker with a high skill level, a Top Gun may be given extra responsibilities, called "adder" roles, which also come with additional hourly pay.
- The role is part of a competitive, fast-paced atmosphere. Experienced team members are typically given the best working equipment to maximize efficiency, while slower or less experienced workers may get less desirable equipment and potentially be sent home early on a job.
- To maintain a high level of productivity and get the most work, Top Guns may need to keep open availability and work long hours, including early morning and late night shifts, often back-to-back.
Education
High School Diploma -
Life Skills
Colorado Springs, COSkills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Policy enforcement
- Supervisory role experience
- Outstanding prioritization skills
- Employee engagement
- Critical thinking
- Staff training
- Microsoft Excel
- Customer relationship management (CRM)
Timeline
Service Supervisor
Halliburton Energy Services
09.2012 - Current
Topgun
RGIS Inventory
03.2009 - 09.2012
High School Diploma -
Life Skills
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