Tiffany Wilson
Glenwood Springs
Summary
An individual with a great ability of training, communication assisting, developing amazing customer relations that includes dynamic, detail oriented, escalation support, and patient customer service skills. Many years of office administration and assistant legal work, including phones, filing, appointment setting, and bringing 4 years of expertise in Criminal Justice to the Judicial sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Relocating to the Denver area!
Overview
7
7
years of professional experience
Work History
Probation Specialist
9th Judicial District
10.2024 - Current
- Managing a diverse caseload from misdemeanors to felony cases, balancing competing priorities while maintaining attention to detail for each case.
- Scheduled follow-up and rescheduled appointments for examinees.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Monitored inmates' progress using questionnaires and psychological testing.
- Participated in ongoing professional development opportunities aimed at enhancing knowledge within the field of probation and case management.
Detention Deputy
Garfield County Sheriff's Office
05.2024 - 10.2024
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Verified identification using specialized databases and methods such as fingerprinting.
- Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
Child Support Legal Case Worker
Garfield County Human Services
05.2023 - 05.2024
- As a child support case worker my responsibilities ranged from case management for 400 plus cases, interviewing custody and noncustodial couples, and enforcing child support policies/ court orders
- It also includes setting up support payment options, creating legal documents for court proceedings, and attending/ testifying in the public hearing as needed
Hiring Manager/ HR Assistant
Off Road Hospitality
09.2021 - 01.2023
- As the hiring manager I would oversee 400 new hires each year, help run background checks, employment verifications, conduct new hire orientations, HR coaching and referrals, run office administration and supply ordering.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Senior Service Agent-Admin Assistant
FedEx Express Airlines
06.2018 - 01.2021
- As a service agent understanding each customer's needs and then doing absolutely whatever it takes to help them
- Problem solving skills will be supported by your accuracy and attention to detail
- Working directly with customer contact, and being in a comfortable working in a fast-moving, technologically advanced environment.
Education
Bachelor of Arts - Criminal Justice
University of Colorado Denver
Aurora, CO12-2027
Skills
- Office Administration (6 years)
- Beginner-Basic Bilingual Spanish
- Criminal Justice Office Work (2 years)
- Customer Support/ Relationship Management (8 years)
- Dispatch (2 years)
- Receptionist (5 years)
- Billing (2 years)
Timeline
Probation Specialist
9th Judicial District
10.2024 - Current
Detention Deputy
Garfield County Sheriff's Office
05.2024 - 10.2024
Child Support Legal Case Worker
Garfield County Human Services
05.2023 - 05.2024
Hiring Manager/ HR Assistant
Off Road Hospitality
09.2021 - 01.2023
Senior Service Agent-Admin Assistant
FedEx Express Airlines
06.2018 - 01.2021
Bachelor of Arts - Criminal Justice
University of Colorado Denver
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