Tiffany Torrez
Pueblo
Summary
Dedicated and compassionate professional with extensive experience in patient care at Aimigo Home Health Care and customer service. Proven ability to monitor and enhance customer satisfaction through empathetic communication. Strong multitasking and organizational skills, complimented by a commitment to teamwork and critical thinking, ensure high-quality care and support in fast-paced environments.
Overview
13
13
years of professional experience
Work History
CNA
Aimigo Home Health Care
Pueblo, CO
09.2020 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient areas to enhance care environment.
- Developed strong relationships with patients, fostering trust and emotional support.
- Documented patient progress accurately in electronic health records for continuity of care.
- Trained new staff on best practices for patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Secretary
PCC
Pueblo, CO
06.2017 - 12.2020
- Managed scheduling and coordination of meetings for executive team.
- Maintained accurate records and files using document management systems.
- Facilitated communication between departments to enhance workflow efficiency.
- Assisted in preparing reports and presentations for senior management review.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Inventory Auditor
RGIS Inventory
Colorado Springs, CO
05.2014 - 12.2017
- Conducted detailed inventory audits to ensure accuracy and compliance with established standards.
- Utilized handheld scanners for efficient data collection and reporting during inventory assessments.
- Collaborated with team members to identify discrepancies and implement corrective measures.
- Assisted in developing streamlined processes for inventory management and auditing tasks.
Waitress
Goodfellas
Denver, CO
04.2013 - 10.2014
- Provided excellent customer service by promptly taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service protocols.
- Processed transactions accurately using point-of-sale systems for efficient billing.
- Monitored stock levels and communicated needs for inventory replenishment to management.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Customer Service Specialist
Best Buy
Pueblo, CO
11.2012 - 08.2013
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Resolved customer complaints efficiently, ensuring swift issue resolution.
- Processed transactions accurately using point-of-sale systems to maintain operational flow.
- Collaborated with team members to ensure timely restocking of merchandise on sales floor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Bachelor of Science - Nursing
Pueblo Community College
Pueblo, CO10-2029
No Degree - CNA
IntelliTec College
CO2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Compassionate communication
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Physical stamina
- Reliable team player
Timeline
CNA
Aimigo Home Health Care
09.2020 - Current
Secretary
PCC
06.2017 - 12.2020
Inventory Auditor
RGIS Inventory
05.2014 - 12.2017
Waitress
Goodfellas
04.2013 - 10.2014
Customer Service Specialist
Best Buy
11.2012 - 08.2013
Bachelor of Science - Nursing
Pueblo Community College
No Degree - CNA
IntelliTec College