TIFFANY SETTLE
Englewood
Summary
Am a highly motivated, goal-oriented business professional with over thirteen years of customer service experience looking for an opportunity to demonstrate these abilities and expand my knowledge. I possess strong communication, leadership, interpersonal, analytical, and problem-resolution skills, which have allowed for a record of success. Project management, ability to prioritize responsibilities and manage multiple projects simultaneously, detail-oriented and highly organized, skilled in working in fast-paced and challenging environments. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
Rickenbaugh Collision
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Manager/Bookkeeper
Dog Training Elite
03.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Delivered performance reviews, recommending additional training or advancements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability by 75% growth, making Dog Training Elite Denver worth $1.2 million.
Data Entry Processor
Equisure, Inc.: "equine Insurance"
07.2021 - 03.2022
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data before transcribing.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Searched, extracted and interpreted information to determine correct input procedure.
- Sorted documents and maintained organized filing process.
- Identified data entry errors and reported to necessary departments.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Merchandiser
Colorado Limited
07.2020 - 07.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
Medical Receptionist
Body Image Physical Therapy & Fitness
06.2018 - 07.2020
- Answered questions from patients via email, phone and in person
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Scheduled patient appointments to meet treatment requirements and provide quality care
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments
- Maintained supply inventory by placing orders when supplies ran low
- Documented each patient case with updates in computer system
- Assisted two Physical Therapists and seven PTAs to initiate different patient care plans in outpatient setting.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Sales Support Specialist
Limited Brands/ Victoria's Secret
02.2015 - 06.2018
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues
- Assisted customers with sales needs such as inventory and shipping questions
- Provided best-in-class real-time sales support for customers while leading by example for sales team members
- Created inviting environment for customers by maintaining store organization and cleanliness
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Assisted customers with locating and choosing merchandise in any store department
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Checked prices for customers and processed items sold by scanning barcodes
- Listened to customer needs and desires to identify and recommend optimal products
- Monitored customers for signs of security concerns and escalated issues to management
- Assisted customers by answering questions and fulfilling requests
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Senior Operations Specialist
Service Source
10.2011 - 10.2014
- Generate sales quotes for customers using sales database
- Ensure integrity of client information
- Handle escalations efficiently with precision
- Communicate and set expectations with sales
- Generate reports for internal use
- Update and manage spreadsheets
- Handle external and internal queries
- Closed bookings over $500,000.00
- Ensure data integrity of purchase orders and invoices
- Work with team members and reporting lines to ensure maximum automation and efficiency
- Achieve client targets to drive success
- Motivated and trained employees to maximize team productivity
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Trained and mentored 4 lower-level employees in 2012-2014
- Developed and deepened relationships with customers and vendors.
Education
Certification - Bookkeeping
Quickbooks Online
Denver03.2023
Certified Personal Trainer : Personal Trainer Coursework in nutrition, anatomy, and body mechanics. Red Cross - undefined
ISSA
Aurora, CO04.2019
Associate of Arts - Interior Design
The Art Institute of Colorado
Denver, CO08.2015
GED - undefined
Thunder Ridge High School
Highlands Ranch, CO03.2007
Skills
- Reliable and punctual
- Leadership abilities
- Adaptability
- Teamwork
- MS Office
- Payroll Processing
- Financial Management and Reporting
- Excellent Multitasking Abilities
- Administrative support
- Detail-oriented
- Organization and Time management
Additional Information
- Willing to relocate: Anywhere, ADDITIONAL INFORMATION , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Office Manager
Rickenbaugh Collision
12.2023 - Current
Office Manager/Bookkeeper
Dog Training Elite
03.2022 - Current
Data Entry Processor
Equisure, Inc.: "equine Insurance"
07.2021 - 03.2022
Merchandiser
Colorado Limited
07.2020 - 07.2021
Medical Receptionist
Body Image Physical Therapy & Fitness
06.2018 - 07.2020
Sales Support Specialist
Limited Brands/ Victoria's Secret
02.2015 - 06.2018
Senior Operations Specialist
Service Source
10.2011 - 10.2014
Certified Personal Trainer : Personal Trainer Coursework in nutrition, anatomy, and body mechanics. Red Cross - undefined
ISSA
GED - undefined
Thunder Ridge High School
Certification - Bookkeeping
Quickbooks Online
Associate of Arts - Interior Design
The Art Institute of Colorado
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